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Moen Solutions

Password Recovery Process

Instructions for recovering your U by Moen Smart Shower password.

his article includes detailed information on the U by Moen Smart Shower app, also known as the Moen Smart Water Network app or the Moen Smart Water app. 


  1. On the sign in screen in the U by Moen Smart Shower app, tap Forgot Password.
  2. Enter the email address associated with your U by Moen Smart Shower account and then tap Request.  This will send a token to the email address you entered. 
  3. Check your email inbox for a password recovery email from Moen.  This reset token is valid for 30 minutes.  Copy the token that is provided in this email. 
    COPY TOKEN_resize.PNG
  4. Go back to the U by Moen Smart Shower app  and tap on Proceed
  5. Paste the token in the Token field.  
    PASTE TOKEN_resize.PNG
  6. Enter the new password and then type the password again in the Confirm password field.  Your password must be at least seven characters long, contain an uppercase letter, a lowercase letter and a number.  
  7. To save, tap Change
  8. You will be directed to the U by Moen Smart Shower app log in page.  Enter your email and the new password, then tap Sign In
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