Password Recovery Process
Instructions for recovering your U by Moen Smart Shower password.
his article includes detailed information on the U by Moen Smart Shower app, also known as the Moen Smart Water Network app or the Moen Smart Water app.
- On the sign in screen in the U by Moen Smart Shower app, tap Forgot Password.
- Enter the email address associated with your U by Moen Smart Shower account and then tap Request. This will send a token to the email address you entered.
- Check your email inbox for a password recovery email from Moen. This reset token is valid for 30 minutes. Copy the token that is provided in this email.
- Go back to the U by Moen Smart Shower app and tap on Proceed.
- Paste the token in the Token field.
- Enter the new password and then type the password again in the Confirm password field. Your password must be at least seven characters long, contain an uppercase letter, a lowercase letter and a number.
- To save, tap Change.
- You will be directed to the U by Moen Smart Shower app log in page. Enter your email and the new password, then tap Sign In.