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Moen Solutions

Pulldown wand "falls" out of spout

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Typical Cause

The hose weight is out of position, the docking collar is broken or the hose has yet to be calibrated.

Solution

  1. Check the location of the hose weight. Some models will have white indicator mark on the hose. It is recommended the weight be installed between the start of the loop curvature and this mark. If your model does not have a white mark, then install the weight anywhere between 4" to 8" up from the start of the loop curvature. For optimal performance, maintain an 8"x8" clear area for the hose and weight to travel, free of any moveable items (bottles, cleaning supplies, etc.).
    Note: The weight might need to be repositioned higher on the hose if non-moveable pipes or other fixtures are interfering with the hose or weight.
  2. Inspect the docking collar. This will typically be a black plastic piece at the end of the spout where the wand should reside. If this is broken, it will need to be replaced. Please view our Find Your Product section to determine your model and the required docking collar.
  3. If this is a new installation, the hose will need to be calibrated. This will occur after the hose has been filled with water and used for 24 hours.