FAQ's Moen x Inly Aromatherapy Shower

Can I add aromatherapy to an existing Moen shower? 

Moen developed a unique line of Aromatherapy Showers that incorporates patented INLY technology to infuse the shower with essential oils.   For a full listing of available aromatherapy products, please go to https://www.moen.com/aromatherapy.

How easy is the installation of the showerhead? 

It is an easy, DIY installation like all of our Moen replacement showerheads.  Instructions provided online and packaged with the product. 

Will my shower still work if I don't use a capsule?

It's an incredible shower every day; an aromatherapy shower when you need it.  When no capsule is inserted the shower will function as usual.

Why won't the dilution lever move? 

The dilution lever will not move from the "o" position unless an INLY shower capsule is fully locked into the infusion dial on the back of the handshower.  Make sure the notches are aligned on the dial. See the instruction manual for additional tips. 

Why can't I remove a shower capsule? 

Make sure the infusion of essential oils is turned off by aligning the dilution lever to the "o"  position (far-right position when looking at the front of the handshower).  From there, you can rotate the infusion dial on the back of the handshower counterclockwise until it stops and then slide the capsule out. 

Is there a warranty for the aromatherapy shower? 

The showerhead is backed by Moen's Aromatherapy Shower Limited Lifetime Warranty.

Are there special cleaning instructions for this shower? 

There are no special cleaning instructions for this product.  Like all Moen showerheads, we recommend using a mild soap, rinsing with warm water and drying with a clean, soft cloth. Never use cleaners containing abrasives, ammonia, chlorine, bleach or other harsh chemicals to clean, as they may damage the finish.

The aromatherapy handshower is equipped with a filter screen in the base of the device handle to protect against debris getting into the shower and causing blockage.  You can find it by removing the shower hose connected at the base of the handshower.  Use pliers to remove the screen.  Flush the screen upside-down under running water to wash away build-up or debris that might be causing reduced water flow. 

Where are the INLY shower capsules made?

They are made in France. To create the aromatherapy experience, Moen partnered with INLY, a brand owned by the French corporation Skinjay, to adapt their inventive technology and make it available for the North American consumer.

How does INLY ensure quality ingredients? 

The capsule formulations comply with European cosmetic regulatory standards and have been tested to ensure the quality, safety and compliance of the final product. The fragrance contained in the formulation is made with 100% pure, natural and complete essential oils.

Can INLY be used on sensitive skin?

The Moen Aromatherapy INLY shower capsule formulations comply with European cosmetic regulatory standards and have been tested to ensure the quality, safety and compliance of the final product. The fragrance contained in the formulation is made with 100% pure, natural and complete essential oils. If you are allergic to ingredients, consult your doctor before use.

How do I activate INLY aromatherapy shower capsules? 

Warm your shower water to the desired temperature. Shake the shower capsule to mix essential oils and slide into the infusion dial on the back of the handshower. Lock into place by rotating the dial clockwise until the indicator notches align. Now you're ready to start the INLY aromatherapy experience by shifting the dilution lever to your preferred fragrance setting indicated on the front of the handshower on the bottom left-hand side.
"o" =  No Fragrance
"III" = High Fragrance
"II" = Medium Fragrance
"I" = Low Fragrance

Can I control the intensity of the fragrance in the shower?  

Yes. The  lever located on the bottom left side of the handshower controls the level of fragrance in the shower.  To activate the infusion of water,  slide the lever to your preferred setting (listed below).  Dilution control markings are on the bottom left side on the front of the handshower spray face. 
"o" =  No Fragrance
"III" = High Fragrance
"II" = Medium Fragrance
"I" = Low Fragrance  

After starting the infusion of essential oils in my shower, can I turn off?

Yes. The  lever located on the bottom left side of the handshower controls the level of fragrance in the shower.  You can stop the infusion of essential oils at any time by sliding the lever to the far-right "o" position.  Dilution control markings are on the bottom left side on the front of the handshower face:
"o" =  No Fragrance
"III" = High Fragrance
"II" = Medium Fragrance
"I" = Low Fragrance  
You can also restart essential oil infusion by moving the dilution back to your preferred position (III, II, I) . 

Will using INLY products make the bath or shower slippery?

The essential oils used are much less viscous than most standard shower gels and shampoos. Typically, they are easily rinsed away with water.

Can I use INLY capsules to wash myself?

They are designed to enhance, not substitute, your daily showering routine, allowing “me” time through the power of aromatherapy without deviating from your normal showering routine. 

Will an Essential Oil shower leave my hair or skin greasy?

Contrary to what you might expect by ‘oils’, essential oils are not fatty substances but essences. INLY formulations won’t leave any greasy residue on your hair or skin.

Will my skin be scented after an INLY shower?

INLY capsules are designed to provide a sensory experience without perfuming your skin.  However, the olfactory sensation from the INLY capsule will pervade your bathroom for some minutes after, extending the aromatic experience.

How long does a capsule last?

On average, between 3 to 10 minutes, depending on the selected dilution setting, scent selection, and the  configuration of the bathroom and ventilation.  ·For an optimal aromatherapy experience, use one INLY capsule per shower.

When I remove the capsule after use, it still feels full, is this normal?

The INLY technology mixes the essential oils with water in order to infuse the shower water. This explains why there is water in the capsule at the end of your shower experience.

Can I refill the capsules myself?

Moen's Aromatherapy Showerhead is specifically designed to work with originally sealed INLY capsules.  Refilling capsules will void your product warranty and may impede the performance of your showerhead.

Are the products contained in the capsules tested on animals?

No animal testing. The capsules are made in France and the European Union has banned all animal testing for cosmetic products. 

Will the capsules color the water?

No.  INLY capsules contain only uncolored ingredients.

Are the capsules recyclable? 

Typically, yes.  INLY capsules are made with aluminum lids and PEHD plastic casings. To recycle, all you need to do is peel the lid off the capsule and then recycle the capsule. Consult your local recycling office for what is acceptable in your community.

Are there any warnings regarding the use of INLY capsules?

For a written listing of these warnings, please review and download our INLY Capsules Specifications. 

“You can find information from the capsule manufacturer about the ingredients and proper use of the capsule here: inly capsules spec sheet ”

Can I make changes to my subscriptions?

While you can't make changes to an existing subscription, you can easily cancel a subscription and purchase a new one. Just log into your account and visit the Subscription Orders page.

Can I purchase an INLY capsule subscription?

You can enjoy an incredible shower experience every day by purchasing a subscription of your favorite spa-inspired fragrances. Just choose your capsules and add them to your cart on moen.com, then sign into your account when you check out. You can choose the order date and frequency that works best for you and easily cancel anytime from your account page.

How do I cancel my capsule subscription?

You can easily cancel your subscription any time. Just log in to your account and visit the Subscription Orders page. Once we receive your cancelation request, your subscription will be canceled within 24 hours. You won’t be charged for any further orders except if your next scheduled order is already in process.

How much does a capsule subscription cost?

The price of your subscription reflects the price on the day we processed your order, plus shipping costs and sales tax. Prices are subject to change. If you use a discount code, the discounted price will apply during the promotion dates, but not on all future orders.

Why does the cost of my subscription change?

If you used a discount code to purchase your capsule subscription, the discounted price will apply during the promotion dates, but not on all future orders. If you purchase a new subscription, the price reflects whatever is online at the time you place your order.