Unusual Usage
Unusual Usage alert is a generic alert triggered by total gallons used in the event that exceed what FloSense has determined as normal.
Troubleshooting:
Water was not shut off due to alert resolving or you selected “Keep Water Running”
Solution: If you determined this alert is not a leak, you know the source of the alert, and you do not want to continue receiving this alert, you can reduce these alerts by adjusting the Shutoff Sensitivity in the app to allow the device to run longer before an alert triggers.
| Moen Smart Water Network App | Flo by Moen App |
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From the App's Home Screen, scroll down to Devices, and select your Shutoff device. |
Open the Flo by Moen App and tap on your Flo Shutoff device.
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From your Shutoff device tap on Settings |
At the top right, select Device Settings |
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Scroll down and select Shutoff Sensitivity |
Under ‘Advanced Features’ select FloSense
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Adjust the Shutoff Sensitivity to receive less alerts
This means you are telling Flo that the minimum threshold to alert you can be widened, thus sending you less alerts. |
Adjust the Slider to receive less alerts
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Water Was Shut Off
FloSense will not learn about this event because the water was shut off before the event could complete. If it is determined the water shutoff was not a leak, take one of the following actions (listed in order of preference), depending on what is most convenient for you.
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Action |
Details |
Steps |
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Select Keep Water Running (next time) |
Next time the alert occurs: select “Keep Water Running” in the app next time this type of event occurs. This will prevent the shutoff from occurring and FloSense will be able to retrain with the entire event. |
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Set the Alert/Shutoff Sensitivity to a lower setting |
The alert might be avoided by setting the Alert/Shutoff Sensitivity to a lower setting. Moen Smart Water Network App: Selecting Standard means the Flo Shutoff will only shut off water if there's a major, highly unusual water event and you will receive less alerts. Selecting Maximum means you will receive more more alerts and the device will only shut off your water at the first sign of abnormal activity, no matter how minor. Flo by Moen App: Moving the slider to Less Sensitive means you will receive less alerts. Moving the slider to More Sensitive means you will receive more alerts and added protection. Examples of when you should lower sensitivity:
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Lower the Alert/Shutoff to a lower setting. Moen Smart Water Network App: Select your Shutoff under Devices, tap Settings, tap Shutoff Sensitivity. Flo by Moen App: Tap on your Shutoff on the home screen, tap on Device Settings, and then tap on FloSense. |
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Put the device in Sleep Mode (if it is a repeatable event) |
If the event is easily repeatable and predictable, put the device in Sleep Mode prior to the event reoccurring so that FloSense will be able to learn about the entire event next time. NOTE: While the device is in Sleep Mode there will be no alerts and shutoffs. The device will not be protecting the home during this time. |
Go to user.meetflo.com. At the top of the page, you can select Sleep Mode. OR Go into the Moen Smart Water Network App or Flo by Moen app and select Sleep Mode |
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Set up a Manual Override (if the event occurs on a known schedule) |
If the event occurs on a known schedule, then set up a Manual Override so that the alarms and shutoff will be disabled during that time while FloSense continues to learn these events. |
