Water System Shutoff
What does Water System Shutoff mean?
Water System Shutoff is a critical alert related to Flo automatically shutting off your water as a precautionary measure because Flo detected an underlying critical alert, and you have not responded to the underlying critical alert. These underlying critical alerts can be triggered by Fast Water Flow, High Water Usage, Extended Water Use, Unusual Flow Rate, Unusual Event Duration, Unusual Activity, and Unusual Usage.
For example, if you receive an Extended Water Use alert (related to water running consistently for a higher than normal period of time), and do not reply to the alert within 5 minutes, Flo may automatically shut off your water as a precautionary measure. The event will be recorded in the Activity Log.
What do I do about Water System Shutoff?
Water System Shutoff is a critical alert related to Flo automatically shutting off your water as a precautionary measure because Flo detected an underlying critical alert, and you have not responded to the underlying critical alert.
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Check your Alert Notifications for details on the underlying critical alert and why Flo automatically shuts off your water. Review the information and troubleshooting tips for the underlying critical alert.
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Resolve the Issue & Turn Water Back On- If you have resolved the underlying critical alert and are confident that the home water system is now secure, you may visit the App and toggle the water back to “On”.
If there is damage or a plumbing failure is found, please contact your local plumber or Flo Support or call 800-BUY-MOEN (1-800-289-6636) for further assistance.