How do I change the Wi-Fi settings that my device is paired to?

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If you've recently made changes to your Wi-Fi settings such as your Wi-Fi network name (SSID) or password, you will need to reconnect your device to the new Wi-Fi settings to restore the pairing of your device and home Wi-Fi network.

Moen Smart Water Network App:
1. On the home screen, tap the reconnect icon for the device you want to reconnect.
2. Under Wi-Fi Changes, tap Reconnect.
Follow the onscreen instructions for reconnecting your device to your home Wi-Fi. The router you are connecting to must be compatible with 802.11 b/g/n and the network on 2.4 GHz with WPA/WPA2 security. Make sure the network you are connecting to is not hidden and has a password. If you are connecting to a mesh router or your 2.4 GHz and 5 GHz networks are named the same, you may need to temporarily disable your 5 GHz network while connecting. Please refer to your router's documentation or contact your internet service provider for more information. NOTE: If you would like to remove or un-pair your device from your home's WIFI network, you can select "Delete Device" at the bottom the device's settings. Unlinking your device will erase all data and will start the learning process over again.

Moen Smart Water Network App:

1. On the home screen, tap the reconnect icon for the device you want to reconnect.

Moen app_v3.49.0_home screen_reconnect.png

2. Under Wi-Fi Changes, tap Reconnect.

Reconnect Wifi_Reconnect Device.PNG

Follow the onscreen instructions for reconnecting your device to your home Wi-Fi.

The router you are connecting to must be compatible with 802.11 b/g/n and the network on 2.4 GHz with WPA/WPA2 security. Make sure the network you are connecting to is not hidden and has a password. If you are connecting to a mesh router or your 2.4 GHz and 5 GHz networks are named the same, you may need to temporarily disable your 5 GHz network while connecting. Please refer to your router's documentation or contact your internet service provider for more information.

NOTE: If you would like to remove or un-pair your device from your home's WIFI network, you can select "Delete Device" at the bottom the device's settings. Unlinking your device will erase all data and will start the learning process over again.

Flo by Moen App:
Step 1 From the Dashboard of the Flo by Moen app, select the device that you would like to update the network settings for.	Step 2 Select Device Settings	Step 3 Select Network Settings and follow the in app instructions for changing your WiFi Network.
Follow the onscreen instructions for reconnecting your device to your home Wi-Fi. The router you are connecting to must be compatible with 802.11 b/g/n and the network on 2.4 GHz with WPA/WPA2 security. Make sure the network you are connecting to is not hidden and has a password. If you are connecting to a mesh router or your 2.4 GHz and 5 GHz networks are named the same, you may need to temporarily disable your 5 GHz network while connecting. Please refer to your router's documentation or contact your internet service provider for more information. NOTE: If you would like to remove or un-pair your device from your homes WIFI network, you can select "Unlink Device" at the bottom of this screen. Unlinking your device will erase all data and will start the learning process over again.

Flo by Moen App:

Step 1

From the Dashboard of the Flo by Moen app, select the device that you would like to update the network settings for.

Change WiFi Settings_FbM_Step 1.png

Step 2

Select Device Settings

Change WiFi Settings_FbM_Step 2.png

Step 3

Select Network Settings and follow the in app instructions for changing your WiFi Network.

Change WiFi Settings_FbM_Step 3.png

Follow the onscreen instructions for reconnecting your device to your home Wi-Fi.

NOTE: If you would like to remove or un-pair your device from your homes WIFI network, you can select "Unlink Device" at the bottom of this screen. Unlinking your device will erase all data and will start the learning process over again.