How To: Remotely Turn Water On-Off

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There are several ways that you can turn your water on or off via the Moen Smart Water App, Flo by Moen App or at user.meetflo.com. Follow the steps below to perform this function:

Turn Water On/Off Using the App

Please note, most users are on the Moen Smart Water Network App. The Flo by Moen App is being sunsetted. Moen will contact current users when it is their time to convert to the Moen Smart Water Network App.

Moen Smart Water Network App	Flo by Moen App
Open the App and from the home screen, go to the section titled ‘Whole Home Controls’ and then tap the toggle switch for the Flo Shutoff device you would like to turn on or off.	Open the App and select the Flo device you want to turn the water on or off to.
	Tap on the On/Off toggle at the bottom of the screen.

Moen Smart Water Network App

Flo by Moen App

Open the App and from the home screen, go to the section titled ‘Whole Home Controls’ and then tap the toggle switch for the Flo Shutoff device you would like to turn on or off.

Open the App and select the Flo device you want to turn the water on or off to.

Tap on the On/Off toggle at the bottom of the screen.

Turn Water On Using in the App’s After a Critical Alert

If you receive a critical alert, you can open that alert and control your water from the alert.

Moen Smart Water Network App	Flo by Moen App
Open up the App, under the section titled “Attention Needed”, tap on the down pointing carrot. A drop down menu will appear, select your Critical Alert (note: you will not be able to turn your water on/off from a Warning or Information alert)	Open up the App, tap on the Critical Alert
Tap Turn Water On	At the bottom of the Critical Alert, tap on the on/off toggle at the bottom of the screen to turn the water back on.

Moen Smart Water Network App

Flo by Moen App

Open up the App, under the section titled “Attention Needed”, tap on the down pointing carrot.

A drop down menu will appear, select your Critical Alert (note: you will not be able to turn your water on/off from a Warning or Information alert)

Open up the App, tap on the Critical Alert

Tap Turn Water On

At the bottom of the Critical Alert, tap on the on/off toggle at the bottom of the screen to turn the water back on.

Turn Water On/Off Using user.meetflo.com

To turn your water on or off, log onto user.meetflo.com. On the home page, select the Flo Shutoff device you would like to turn on or off. There is a toggle button for Water. Click on it to turn your water on or off.