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Moen Solutions

Two Handle Kitchen Faucet

This guide provides an overview of product features and related technologies.  In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.

My handle has broken off my faucet

Identifying And Operating

The following instructions will explain how to operate your faucet without a handle being attached. If the faucet has been disassembled or in the process of being serviced, follow the guidelines below to see what is required in order to safely operate the faucet. If the faucet is leaking with the cartridge in the off position, you will need to turn the main water off to the faucet and discontinue use until the faucet can be serviced. Use the pictures below to identify your faucets cartridge type.

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Two Handle Standard (Handle and Spout share same base)
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Make sure the cartridge nut is threaded onto the valve body. Click here for image.

To turn the water on and off (using pliers).

Hot:

  • Rotate the white plastic stem clockwise for off. 
  • Rotate the white plastic stem counterclockwise for on.

Cold:

  • Rotate the white plastic stem counterclockwise for off
  • Rotate the white plastic stem clockwise for on.

Click here for image.

Two Handle Deluxe (Separate handle and spout)
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Make sure the cartridge nut is threaded onto the valve body. Click here for image.

To turn the water on and off (carefully using pliers).

Hot:

  • Rotate the plastic stem with vertical splines (grooves) clockwise for off. 
  • Rotate the plastic stem with vertical splines counterclockwise for on.   

Click here for image.

  • If the plastic stem with vertical splines is cracked, remove the Phillips head screw and plastic stem with vertical splines.  Make sure the plastic retainer nut is threaded down into the valve.Use a pair of needle nose pliers to reach the stem of the cartridge. Click here for image.

Cold:

  • Rotate the plastic stem with vertical splines counterclockwise for off.
  • Rotate the plastic stem with vertical splines clockwise for on.

Click here for image.

  • If the plastic stem with vertical splines is cracked, remove the Phillips head screw and plastic stem with vertical splines. Make sure the plastic retainer nut is threaded down into the valve.  Use a pair of needle nose pliers to reach the stem of the cartridge. Click here for image.
 

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