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Moen Solutions


This guide provides an overview of product features and related technologies.  In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.

My handle has broken off my shower

Identifying And Operating

The following instructions will explain how to operate your faucet without a handle being attached. If the faucet has been disassembled or in the process of being serviced, follow the guidelines below to see what is required in order to safely operate the faucet. If the faucet is leaking with the cartridge in the off position, you will need to turn the main water off to the faucet and discontinue use until the faucet can be serviced.

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Requirements to safely operate:

In order to ensure that a shower is safe to use without a handle attached, make sure that the cartridge ( red square.png ) and cartridge clip ( blue square.png ) are installed and securely in place








Cartridge clip needs to be pushed down into the valve.  Do not use if cartridge clip is not pushed down into the valve

Lever Style
 Rotate the adapter counter-clockwise to turn the water on and adjust the temperature.  Rotate the adapter clockwise until it stops to turn the water off.
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Knob Style
Using pliers, rotate the brass cartridge stem counter-clockwise to turn the water on and adjust the temperature. Using a pair of pliers rotate the brass cartridge stem clockwise to turn the water off (the notch on the cartridge will face down for the water to be off).
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NOTE:If there are broken pieces that will not allow the adapter to operate correctly, remove the adapter and follow the knob style operation.
Warning: Do not attempt to turn the water on.  If the stem of the cartridge has broken off in the handle or has snapped off, you will be unable to use your shower.  
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