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Moen Solutions

MotionSense Generation 2 Troubleshooting Guide

 

If faucet does not appear to be functioning
properly, repeat the faucet startup process.

* Startup process definition: Disconnect the battery
holder cable and leave disconnected for 10
seconds. Reinsert battery holder cable and ensure
cable is pushed all the way into the control box.

** Ensure that no people or objects are within 3 feet of the faucet before startup. These could interfere with the startup process. Wait 30 seconds for the faucet to complete the startup process.

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Water does not flow and Blue LED on the
front of the spout does not blink.

1. Data cable is not plugged into control box all the way. Push data cable firmly into control box and repeat faucet startup process. 
2. Power cable is not plugged into control box all the way. Perform faucet startup process.*
3. Batteries not installed properly. Unplug battery holder cable. Install the batteries in proper orientation into the battery holder.  Repeat faucet startup process.*
4. Batteries are dead in the battery holder. Unplug battery holder cable. Replace batteries with new AA alkaline batteries. Repeat faucet startup process.*
5. If using AC adapter and electricity is out. Temporarily use the battery holder supplied with the faucet.
6. If using AC adapter and the wall switch for power outlet is OFF. Turn the wall switch ON to ensure power at outlet. Clear area for proper startup.**

Water does not flow and Blue LED on the
front of the spout does blink.
Water supplies are not turned ON. Turn ON the water supplies.

Low flow in HOT/COLD/BOTH.
OR
Only HOT or COLD flow.

1. HOT/COLD/BOTH water supplies are not turned ON. Turn ON the water supplies.
2. Pinched or kinked hoses. Make sure all hoses are not pinched or kinked.
3. Clogged filters. Clean both filters. 

Sensors not functioning.
OR
Sensor range too short.

1. Protective labels were left on the sensors during faucet startup process. Remove the labels from the sensors and repeat faucet startup process.*
2. Sensors are deactivated. Reactivate sensors.
3. Person or object within 3 feet of faucet during faucet
startup process.
Repeat faucet startup process.*
4. Handle slightly open. Close the handle fully.

Handle position for HOT and COLD water
flow is reversed (COLD forward).

1. HOT and COLD hoses are installed in reversed order at wall stops. Turn OFF supplies. Connect the HOT supply hose to the HOT stop and COLD supply hose to the COLD stop.
2. HOT and COLD hoses are installed in reversed order at control box. Turn OFF supplies. Connect the HOT supply hose to the HOT side of the control box and COLD supply hose to the COLD side of the control box.

Water keeps flowing and does not turn off.

1. Battery holder cable unplugged while faucet running. Unplug the battery holder cable fully and perform faucet startup process.*
2. Data cable unplugged while faucet running. Plug the data cable and perform faucet startup process.*
3. Handle in open position. Close the handle.

Slow blinking Blue LED on front of spout.

1. Low battery voltage. Replace batteries with new AA alkaline batteries. 

Fast blinking Blue LED on front of spout.

1. Dead batteries. Replace batteries with new AA alkaline batteries. 
2. Rechargeable batteries being used. Replace with and only use AA alkaline batteries for proper faucet functionality. 
 

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