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Moen Solutions

MotionSense Wave Troubleshooting Guide

 

If faucet does not appear to be functioning properly,
repeat the faucet startup process.
Startup process definition: Disconnect the battery holder cable and leave disconnected for 10 seconds. Reinsert battery holder cable and ensure cable is pushed all the way into the control box.

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Water does not flow and light is off.

1. Data cable is not plugged into control box all the way. Push data cable firmly into control box. 
2. Power cable is not plugged into control box all the way. Push power cable firmly into control box.
3. Batteries not installed properly. Unplug battery holder cable. Install the batteries in proper orientation into the battery
holder.
4. Batteries are dead in the battery holder. Unplug battery holder cable. Replace batteries with new AA alkaline batteries.
5a. If using AC adapter only and electricity is out. Temporarily use the battery holder supplied with the faucet.
5b. If using AC adapter with power splitter and electricity
is out.
Faucet will function normally until battery power is depleted.
6a. If using AC adapter only and the wall switch for power outlet is OFF. Turn the wall switch ON to ensure power at outlet. Clear area for proper startup
6b. If using AC adapter with power splitter and the wall
switch for power outlet is OFF.
Turn the wall switch ON to ensure power at outlet. If the wall switch remains OFF, the faucet will function normally until battery power is depleted.

Water does not flow and light is on. 1. Water supplies are not turned ON. Turn ON the water supplies.

Low flow in HOT/COLD/BOTH.
OR
Only HOT or COLD flow.

1. HOT/COLD/BOTH water supplies are not turned ON. Turn ON the water supplies.
2. Pinched or kinked hoses. Make sure all hoses are not pinched or kinked.
3. Clogged filters. Clean both filters. 

Sensor not functioning.

1. Sensor is deactivated. Reactivate sensor. 
2. Handle slightly open Close the handle fully.
3. An object is within the range of the sensor. Ensure there are no objects within 8" of the sensor.

Handle position for HOT and COLD water
flow is reversed (COLD forward).

1. HOT and COLD hoses are installed in reversed order at wall stops. Turn OFF supplies. Connect the HOT supply hose to the HOT stop and COLD supply hose to the COLD stop.
2. HOT and COLD hoses are installed in reversed order at control box. Turn OFF supplies. Connect the HOT supply hose to the HOT side of the control box and COLD supply hose to the COLD side of the control box. L

Water keeps flowing and does not turn off.

1. Battery holder cable unplugged while faucet running Unplug the battery holder cable fully.
2. Handle in open position. Close the handle.

Light is blinking.

1. Low battery voltage. Replace batteries with new AA alkaline batteries.
2. Dead batteries. Replace batteries with new AA alkaline batteries.
3. Rechargeable batteries being used. Replace with and only use AA alkaline batteries for proper faucet functionality.
 

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