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My MotionSense Sensors Are Not Working

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 The guide below will give instructions on how to get the sensors operating on your Moen Hands Free faucet.

For questions regarding a U By Moen Smart Faucet, please visit the support page in the mobile app.

 
For Hands Free MotionSense Models 

New Install: If this was a recently installed faucet, check that all protective labels have been removed.

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Loose Cables: Erratic operation can happen if there are loose cables. Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure.

Gray Control Box

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Data Cable

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Power Cable

Black Control Box

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Data Cable

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Power Cable

Check Batteries: If using a battery pack, ensure the batteries are installed correctly and are snug in the battery holder. Loose batteries can cause the faucet to operate erratically. Only use Alkaline batteries. Lithium batteries are not recommended.

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Restore the faucet to factory settings. Factory Reset Instructions
 

Still Not Finding What You're Looking For?

Contact Us or Call 1-800-BUY-MOEN           

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Don't know your model number?

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