Skip to main content
Moen Solutions

My MotionSense Sensors Are Not Working


 The guide below will give instructions on how to get the sensors operating on your Moen Hands Free faucet.

For questions regarding a U By Moen Smart Faucet, please visit the support page in the mobile app.

For Hands Free MotionSense Models 

New Install: If this was a recently installed faucet, check that all protective labels have been removed.


Loose Cables: Erratic operation can happen if there are loose cables. Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure.

Gray Control Box


Data Cable


Power Cable

Black Control Box


Data Cable


Power Cable

Check Batteries: If using a battery pack, ensure the batteries are installed correctly and are snug in the battery holder. Loose batteries can cause the faucet to operate erratically. Only use Alkaline batteries. Lithium batteries are not recommended.


Restore the faucet to factory settingsFactory Reset Instructions

Still Not Finding What You're Looking For?

Contact Us or Call 1-800-BUY-MOEN           

Non US?  Moen Canada | Other International Sites  

Don't know your model number?