Skip to main content


Moen Solutions

My MotionSense Sensors Are Not Working

For all Motionsense Models 
  • If this symptom is occurring directly after installation, check that all protective sensor stickers have been removed.  Click here for image
  • Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure.  Click here for image
  • If using a battery pack, make sure the batteries are installed properly and have been changed with new regular alkaline batteries only (do not use Lithium or rechargeable batteries)
  • Try a factory reset

gray line 2.png





  • Was this article helpful?