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Moen Solutions

Why Is My Faucet Turning On Unintentionally?


If your Moen Hands Free faucet is turning on unintentionally, below are steps to get the faucet back to standard operation.

If you have a U By Moen Smart Faucet, for all troubleshooting, please visit the support page in the phone app. 


1. Confirm the power source is plugged in. If it is pulled out slightly, the faucet could get an erratic signal.


Gray Control Box


Black Control Box

2. Reset to factory settings. Resetting the faucet to factory settings may correct the problem.

Click here to read more on resetting the faucet to factory settings.

3. Was the faucet recently installed?  When plugging the power source in, all objects need to be at least 3' clear of the front or side sensor. Try to reset the faucet, staying under the sink until you hear the faucet cycle through (water turns on).


4. Are your batteries good?  Weak batteries can cause an erratic signal to the faucet.

5. Have you recently replaced the batteries?  Ensure the batteries are installed correctly and are snug in the battery holder. Loose cables can cause the faucet to operate erratically. Only use Alkaline batteries. Lithium batteries are not recommended.


6. Is your handle slightly in the open position? Close the faucet handle and preform a reset.



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