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Moen Solutions

B11-Positemp Cartridge Installation

Screen Shot 2019-02-15 at 2.50.07 PM.png 

Caution: Always turn your water supplies off before disassembling your faucet. With the supplies turned off, move your faucet’s handle to the “on” position to relieve pressure.

For KNOB Handle:

A1. Remove cap using flat instrument.
Screen Shot 2019-02-15 at 2.50.43 PM.png
A2. Remove Phillips screw and washer.
Screen Shot 2019-02-15 at 2.50.50 PM.png
A3. Remove knob. (go to step 1 below)
Screen Shot 2019-02-15 at 2.50.57 PM.png

For LEVER Handle:

B1. Remove screw using 7/64”hex wrench.
Screen Shot 2019-02-15 at 2.53.08 PM.png
B2. Remove Lever Handle.
Screen Shot 2019-02-15 at 2.53.15 PM.png
B3. Remove Phillips screw.
Screen Shot 2019-02-15 at 2.53.26 PM.png
B4. Remove Handle adapter. (go to step 1 below)
Screen Shot 2019-02-15 at 2.53.43 PM.png

  1. Remove temperature limit stops.
    Screen Shot 2019-02-15 at 3.00.20 PM.png
  2. Pull stop tube off of valve body.
    Screen Shot 2019-02-15 at 3.00.29 PM.png
  3. Remove cartridge clip **(See Page 2)
    Screen Shot 2019-02-15 at 3.00.35 PM.png
  4. Place twisting tool on old cartridge.
    Screen Shot 2019-02-15 at 3.00.42 PM.png
  5. Using pliers, rotate twisting tool.
    Screen Shot 2019-02-15 at 3.02.08 PM.png
  6. Cartridge body will pop outwards.
    Screen Shot 2019-02-15 at 3.02.16 PM.png
  7. Using pliers, pull on cartridge stem.
    Screen Shot 2019-02-15 at 3.02.25 PM.png
  8. Clean valve with nylon brush and water
    Screen Shot 2019-02-15 at 3.02.34 PM.png

“What if I can’t reach my clip?”

  1.  If Cartridge clip is recessed (as shown below
    Screen Shot 2019-02-15 at 3.07.20 PM.png
  2. Remove Escutcheon plate screws.
    Screen Shot 2019-02-15 at 3.07.26 PM.png
  3. Remove Escutheon plate and remove clip
    Screen Shot 2019-02-15 at 3.07.35 PM.png

“How does the cartridge go back into valve?”

  1. Position cartridge with “H &C” on the top.
    Screen Shot 2019-02-15 at 3.09.30 PM.png
  2. Ensure that “notched flat” side of brass stem is facing opposite of “H&C”.
    Screen Shot 2019-02-15 at 3.09.40 PM.png
  3.  Smooth side faces same direction as “H&C”.
    Screen Shot 2019-02-15 at 3.09.54 PM.png

“My hot and cold are reversed... How do I fix this?”

  1. Remove cartridge
    Screen Shot 2019-02-15 at 3.13.42 PM.png
  2. Rotate cartridge body 180 degrees and re-install with “H&C” on bottom
    Screen Shot 2019-02-15 at 3.13.50 PM.png

Post Installation - Troubleshooting Guide

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