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Moen Solutions

B11-Positemp Cartridge Installation

 

Tools Needed:

Large Pliers  or  Channel Locks

large pliers.png

7/64" Allen Wrench

764 allen.png

Phillips Screwdriver

phillips.png

Soft Brush

brush.png

 

Always turn your water supplies off before disassembling your faucet. With the supplies turned off, move your faucet’s handle to the “on” position to relieve pressure.

For KNOB Handle:

A1. Remove cap using flat instrument.
Screen Shot 2019-02-15 at 2.50.43 PM.png
A2. Remove Phillips screw and washer.
Screen Shot 2019-02-15 at 2.50.50 PM.png
A3. Remove knob. (go to step 1 below)
Screen Shot 2019-02-15 at 2.50.57 PM.png

For LEVER Handle:

B1. Remove screw using 7/64”hex wrench.
Screen Shot 2019-02-15 at 2.53.08 PM.png
B2. Remove Lever Handle.
Screen Shot 2019-02-15 at 2.53.15 PM.png
B3. Remove Phillips screw.
Screen Shot 2019-02-15 at 2.53.26 PM.png
B4. Remove Handle adapter. (go to step 1 below)
Screen Shot 2019-02-15 at 2.53.43 PM.png

  1. Remove temperature limit stops.
    Screen Shot 2019-02-15 at 3.00.20 PM.png
  2. Pull stop tube off of valve body.
    Screen Shot 2019-02-15 at 3.00.29 PM.png
  3. Remove cartridge clip **(See Page 2)
    Screen Shot 2019-02-15 at 3.00.35 PM.png
  4. Place twisting tool on old cartridge.
    Screen Shot 2019-02-15 at 3.00.42 PM.png
  5. Using pliers, rotate twisting tool.
    Screen Shot 2019-02-15 at 3.02.08 PM.png
  6. Cartridge body will pop outwards.
    Screen Shot 2019-02-15 at 3.02.16 PM.png
  7. Using pliers, pull on cartridge stem.
    Screen Shot 2019-02-15 at 3.02.25 PM.png
  8. Clean valve with nylon brush and water
    Screen Shot 2019-02-15 at 3.02.34 PM.png

“What if I can’t reach my clip?”

  1.  If Cartridge clip is recessed (as shown below
    Screen Shot 2019-02-15 at 3.07.20 PM.png
  2. Remove Escutcheon plate screws.
    Screen Shot 2019-02-15 at 3.07.26 PM.png
  3. Remove Escutcheon plate and remove clip
    Screen Shot 2019-02-15 at 3.07.35 PM.png

“How does the cartridge go back into valve?”

  1. Position cartridge with “H &C” on the top.
    Screen Shot 2019-02-15 at 3.09.30 PM.png
  2. Ensure that “notched flat” side of brass stem is facing opposite of “H&C”.
     

    Notched Flat Side clipboard_e165ba03af0d140863f9d35fb66cd5522.png

  3.  Smooth side faces same direction as “H&C”.
    Smooth "Flat" Side clipboard_e553e95b174587f47d3f3fa0bdf220752.png

“My hot and cold are reversed... How do I fix this?”

  1. Remove cartridge
    Screen Shot 2019-02-15 at 3.13.42 PM.png
  2. Rotate cartridge body 180 degrees and re-install with “H&C” on bottom
    Screen Shot 2019-02-15 at 3.13.50 PM.png

Post Installation - Troubleshooting Guide

Problem:

Hot/Cold Reversed

Possible Cause:

Lines reversed/cartridge installed upside down

How To Diagnose:

Hot/Cold Reversed

Remedy:

Rotate cartridge 180 degrees

Problem:

No water/low flow

Possible Cause:

One or both supplies not on to the unit

How To Diagnose:

No water/no flow

Remedy:

Turn both water supply valve counterclockwise to the on position

Problem:

Leaks or drips from spout

Possible Cause:

Grommets not sealing properly

 

How To Diagnose:

Leaks/drips from spout

 

Remedy:

Replace cartridge

Problem:

Only hot/no cold-Only cold/no hot

Possible Cause:

Balancing spool stuck

How To Diagnose:

Only hot/no cold-Only cold/no hot

Remedy:

Replace cartridge

Problem:

Restricted Temperature

Possible Cause:

Handle (more common knob models) is installed upside down

How To Diagnose:

In the off position , able to turn the handle both clockwise and counterclockwise

Remedy:

Remove handle, rotate 180 degrees, reinstall