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Moen Solutions

My Two or Three Handle Shower Handle Are Not Rotating Correctly

 

Click here for how to operate your shower without a handle.

Moen faucets are designed with serviceability in mind. This guide will help with a simple adjustment like tightening a loose handle. If while servicing the product, you notice broken or corroded parts please click Identify My Product as interior parts vary by model number. 

Issue: 

 My handle are not rotating correctly.

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How to Correct:

Please make sure the shutoffs (angle stops) are in the closed position before replacing the cartridge.

  • Remove the handle(s), cartridge nut(s) (#3), and upper handle adapter(s) (#1).
  • Pull out the lower handle adapter(s) (#2), turn 180 degrees and replace on the stem of the cartridge (#4).
  • Replace the upper handle adapter(s) (#1) and cartridge nut(s) (#3).  (Start by hand/Do Not Cross Thread)
  • Then tighten the cartridge nut(s) (#3) with an adjustable wrench.
  • Temporarily install the handle(s) without screws.
  • Rotate Hot side clockwise and Cold side counterclockwise until they stop.

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  • To adjust handle orientation; note handle position.
  • Remove handle(s), pull up on the upper handle adapter(s) (#1).
  • Replace the handle(s) without the screw(s) and turn to desired position.
  • Push in on the handle knob(s) to re-engage the upper (#1) and lower handle adapter(s) (#2).
  • Replace the handle screw(s) and other handle parts.

 

 

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