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FAQ's

If You Have ioDigitalTM Currently Installed

 Can I upgrade my four outlet ioDigital valve shower to the four outlet U by Moen shower without a major remodel?
Yes, the four outlet U by Moen shower valve has the same number and size of inlets and outlets as the ioDigital the ioDigital 4 outlet valve. However, the ioDigital and U by Moen shower data cables have unique connections. Yes, if the iO data cable cannot be removed from the wall, adapter cable service kit 183966 is available to connect the ioDigital data cable to the U Shower valve and controller. In terms of the controller, the U by Moen shower version mounts horizontally, whereas the ioDigital mounts vertically. Some cosmetic work may be required to the wall where the controller was mounted to cover the iO controller mounting holes that may be exposed after the U by Moen shower controller is installed.

Installation And Power

Does the U by Moen shower valve come with caps for unused outlets?
No. The U by Moen shower valve outlets are standard pipe sizes 1/2". Standard pipe caps can be used.
  Can I use quick connects for inlet and outlet?
Yes. The inlet and outlet connections of the valves are standard pipe sizes - either 1/2" or 3/4". Any compatible quick connect fitting can be used for installation. On the 2 outlet valve, S3102, the inlets and outlet are both 1/2". On the 4 outlet valve, S3104, the inlets are 3/4", and the outlets are 1/2".
Does the U by Moen shower work with a tankless heater?
Yes. Ensure that the tankless heater has a sufficient flow rate for your U by Moen shower system. The max flow rate of the S3102 two 2-outlet valve is 9 gpm at 45 psi. The max flow rate of the S3104 four 4-outlet valve is 14 gpm at 45 psi.
 Can I add multiple controllers for the U by Moen shower valve?
No. The valve is designed to work with one controller. However, the system can be controlled using Android and Apple iOS smart phones, provided the app has been downloaded to the smartphone and the controller has been connected to the cloud/internet.
Does the U by Moen shower run on AC power or batteries?
The standard operation mode for the valve and controller is AC. However, battery backup service kit 179573 is available for purchase. This battery backup will allow approximately two showers per day for three days with no WiFi. The battery backup uses 6 D size batteries that are provided with the service kit.
 Can I move the U by Moen shower controller once it has been installed?
The U by Moen shower controller is connected to the valve via a data cable. The controller mounts to the surface of the shower by a mounting bracket. In order to move the controller, it is necessary to move both the data cable and the mounting bracket.
  Is an access panel required for the U by Moen shower valve?

Yes. The recommended minimum access panel opening is 14" wide by 29" high. The access panel is a standard code requirement and is required to access the shut-offs, filter screens, AC outlet and optional battery backup and service the valve if needed.

  How does the U by Moen shower controller mount to the wall?

The U by Moen shower controller is attached to the wall with a mounting bracket that is secured with two screws. The mounting bracket and screws are provided for the controller. Only use the provided screws to ensure a flush mount to the shower wall.

 What are the inlet sizes?
½” on the two outlet shower (S3102).
¾” on the four outlet vertical spa (S3104)
What are the outlet sizes?
½” on both the two outlet (S3102) and four outlet (S3104) valves.
 Do I have to plug in the U by Moen shower valve, and is an electrician required for installation?
Yes, it is necessary to plug the valve into an 110v AC supply on a GFCI Circuit. A certified electrician should install the initial GFCI outlet. This outlet should be installed above the valve body.
 Is the U by Moen shower valve compatible with PEX, copper and CPVC?

Yes, the CC connections on U by Moen shower valve outlets and inlets can be connected to Pex, copper or CPVC with standard plumbing adaptors.

How many spray outlets shower devices can be used in a digital vertical spa?
The Moen 4 outlet valve (S3104) features four outlets and has vertical spa features four spray outlets and a maximum flow rate of approximately 14gpm at 45 psi. It is designed to deliver 6gpm at 45 psi on any one outlet. 

The Moen 2 outlet valve (S3102) features two outlets and has a maximum flow rate of approximately 9gpm at 45 psi. It is designed to deliver 6gpm at 45 psi on any one outlet. 

The total flow from all shower devices plumbed to the valve should not exceed 14gpm for the S3104 or 9gpm for the S3102. The total flow from all shower devices attached to a single outlet for either valve should not exceed 6gpm.
 Do you need a larger hot water tank to operate the U by Moen shower? Are there specific drainage requirements?
The U by Moen shower operates with standard hot water tanks and typical drainage. 

If all four ports are used on the vertical spa valve, an 80 gallon or larger hot water tank is recommended. The vertical spa system works with plumbing and drainage that is common to most households.
  How far can the U by Moen shower valve be installed from the shower area?
The U by Moen shower controller can be installed within 30 feet of the valve (a 30-foot cable is included with the system). Please note, however, that intermediary structures (e.g. types of walling, venting) may reduce this distanc
Will the U by Moen shower digital valve work with existing showerheads, hand showers and body sprays?
Any standard shower fittings can could be used with the U by Moen shower digital valve. The max flow rate of the S3102 2-outlet valve is 9 gpm at 45 psi. The max flow rate of the S3104 4-outlet valve is 14 gpm at 45 psi.
  Can I install the U by Moen outside of the United States or Canada?
The U by Moen is approved for use in the US and Canada. It has not been tested or approved for use in other countries at this time. Only users in the US and Canada are able to download the app to sync the controller to the app.
  I already have one phone synced to the controller. How do I sync additional phones to the controller?
There can only be one account associated with each controller for security reasons. Once an account is created, any additional users can download the app to their phones and login to the app using the email and password associated with the account.
  Can I install the U by Moen valve in an attic? Are there any concerns regarding the ambient temperature of the location of where the valve will be installed?

The power supply and valve must not be installed where the ambient temperature can exceed 104°F (40°C) or where freezing may occur.

  Are there any layout considerations I need to be aware of before the controller is installed?
  • A flat area on the final shower surface of 10" wide by 6" high is required to mount the controller.
  • The controller needs to be located close enough to the valve to allow for adequate slack in the 30' data cable to accommodate a drip loop in the data cable.
  • The controller must not be installed where the ambient temperature may fall below 41°F or can exceed 158°F.
  

Operation

How many presets can you have for two outlet and four outlet SKUs?
No. The U by Moen shower valve outlets are standard pipe sizes 1Is this a pressure balanced valve?/2". Standard pipe caps can be used.
Is this a pressure balanced valve?
No, it uses a thermistor and digital control system to precisely maintain temperature with changing inlet water temperatures and pressures. Although it is not considered pressure balancing, the user still receives similar benefits of temperature control and the valve meets applicable thermostatic safety codes.
What is the minimum water pressure needed for a digital valve?
With the vertical spa, a minimum pressure of at least 40 psi is recommended for optimal performance and satisfaction.
Are there any issues with electricity and the chance of being shocked?
No, the U by Moen shower valve is actually designed so the water is isolated from the electronics. In addition, the system operates under low voltage (12V). All current is properly isolated and sealed (through the controller) and the product is third-party certified by IAPMO (cUPC) to the standards ASSE 1016/ASME A112.1016/CAS B 125.16, ASME A112.18.1/CSA B125.1, UL 1951 and CSA C22.2 Nos. 14 and 68.

A GFCI outlet will provide additional protection. The GFCI is an Earth Leakage Breaker that detects faults to ground. The current threshold is very low, typically 15mA, which means it will trip well before any risks could occur. Jetted tubs already require dedicated GFCIs (110V, 15-20A) for pump/motor and heaters
How does the valve work?
The controller sends the desired temperature to the valve. The valve then automatically adjusts the mix of hot and cold water using a thermistor and digital control system to precisely achieve and maintain the desired temperature even with changing inlet water temperatures and pressures.
What happens when a power outage occurs while shower is ON?

When the valve detects a power outage, the shower will safely turn off. If the optional battery backup is installed (service kit 179573), the shower will continue uninterrupted. The optional battery backup provide enough power for approximately two showers per day for three days with no Wi-Fi.

  Does the U by Moen shower valve have flow volume control?
No. The digital valve does not offer flow volume control. Flow volume is limited by the shower devices plumbed to the valve outlets.
  Does the U by Moen shower controller have a touch screen?
No. The controller is not a touch screen. The tactile buttons on the controller provide reliable operation in a shower environment.
  How many outlets does the U by Moen shower valve have?
There is a two outlet valve (S3102) and a four outlet valve (S3104).
  What is the maximum hot water temperature?

The valve is factory set to have a maximum temperature of 115° F. The maximum temperature of the valve can be increased up to 120° F, or decreased using the Moen app.

Does the U by Moen shower measure/display water usage during or after a shower?
The U by Moen shower does not measure/display water usage. Shower duration can be preset using the Moen app.
  What is the maximum flow rate for two outlet and four outlet valves?
The max flow rate of the S3102 two-outlet valve is 9 gpm at 45 psi. However, the max flow rate of the S3104 four-outlet valve is 14 gpm at 45 psi. The maximum flow rate from any single outlet is 6 gpm at 45 psi.
  Does the U by Moen shower offer a warm-up mode? How does it work?

Yes. The warm-up mode can be enabled via the Moen mobile app. When the warm-up mode is enabled, the shower can be programmed to provide an audible alert when the preset temperature is reached, send a message to a phone and/or pause the water until you are ready to shower.

Can I use the U by Moen shower during a power outage?
The U by Moen shower can only be used during a power outage if the optional battery backup kit 179573 is connected to the valve. This battery backup will allow approximately two showers per day for three days with no WiFi.
  Can the U by Moen shower be used in locations where local codes require only a single outlet active?
Yes. The controller features a Water Saving Mode option which will only allow one outlet to be active at a time. This option can be enabled during the initial set-up of the controller.
  
 Does the U by Moen shower controller use batteries?
No. The U by Moen shower controller is powered by the data cable that connects the controller to the valve. 
Does the unit use a lot of electricity? Will it considerably increase my electric bills?
Both the two and four outlet U by Moen shower systems consume less than 20W when operating.

In the U.S., the average residential electricity rate is $0.0126 per KWH, so we are talking pennies per month to operate.
  How do I know if the optional Battery Backup (service kit 179573) is connected to my valve? How will I know when the batteries need to be changed?
When the optional Battery Backup in service kit 179573 is installed, a white battery indicator in the upper right hand corner of the display will appear under normal use when the valve is running on AC power. In the event of a power outage, this indicator will appear when the shower in on. A red outline of the battery indicator indicates the batteries need to be changed.
Can I use one of the outlets to fill my tub?

Yes, one outlet can be used to fill a tub. An outlet icon on the controller can be changed to a tub spout if the app has be downloaded onto your phone and the controller is connected to the cloud/internet. This can be done in the "Settings" section of the app. Be aware that one outlet will produce a maximum of 6gpm at 45psi unrestricted on any one outlet, so this specification will need to be evaluated with the size of the tub in question.

 

Care and Maintenance

What is the warranty on the U by Moen shower valve and controller?
  • Residential electrical component systems: five-year limited warranty
  • Residential mechanical fixtures and finishes: limited lifetime warranty
  • Commercial electrical component systems: one-year limited warranty
  • Commercial mechanical fixtures and finishes: five-year limited warranty
 
  How do I clean the filter screen?
The filter screens are accessible from the access panel side of the valve. Instructions for removal and cleaning are on the front of the valve and the valve instruction sheets available with the valve or online at Moen.com
  How do I clean the controller?
The controller can be cleaned using a mild soap and water solution with a non-abrasive cloth or sponge.
 Can I remove the buttons for cleaning?
No, the buttons are permanently attached to the controller and cannot be removed.
  Is the controller water proof?
Yes, the controller meets iPX5 water proof requirements and is completely sealed. Additionally, a gasket on the front of the mounting bracket provides a waterproof seal between the bracket and the controller, preventing water from getting behind the wall.
 
  Do the cables for the controller, AC power adaptor and optional battery backup need to be inserted into specific ports within the valve?
Yes, the cables should be inserted in the following order when facing the valve: the data cable is on the left, the battery backup is in the middle and the AC power adaptor in on the right. All three ports are located on the underside of the valve between the inlets.

 

Connectivity

  Did Moen develop this digital technology?
Moen brought this technology to the market through a collaboration with development partners.
 How many smart phones can be connected to the controller?
The U by Moen shower does not have a limit to the number of smart phones that can be connected to an account. Any additional smart phones must login under the email and password associated with a U by Moen account.
  What type of smart phones can be connected to the controller?
The U by Moen shower app is compatible with Apple iOS and Android systems.
How far away will the smart phone activate your shower?
As long as you are connected to WiFi, you should be able to activate and control your shower.
  How do I change the outlet icons on the controller screen?
These can be changed using the U by Moen app within the “Settings” tab.
  Can I use the shower without connecting to the cloud/internet?
Yes, the shower can be activated using the buttons on the controller. In order to take advantage of any additional features, it is necessary to download the app and connect the controller to the home Wi-Fi network.
Does the smart phone app connect to the shower via a Bluetooth or WiFi based connection?

It is WiFi based only.

  What kind of router do I need to connect my U by Moen?
A secure Wi-Fi network is needed to connect the app to the controller. In addition, a strong Wi-Fi signal is also recommended. You may need to move your router closer to the U by Moen device in order to improve the Wi-Fi connection.

The following list of routers have been tested by Moen and are compatible with the U by Moen:

Netgear: WNDR-4500; R6100; WNDR3700v4
Cisco: EA3500; EA6300; EA9200
Linksys: WRT1900AC v2
D-link: DIR-880L; DIR-636l
ASUS: RT-N66U; RT-AC87U; RT-AC3200
TP-Link: TL-WR1043ND; AC1750v2
TRENDnet: TEW-812DRU
Ruckus: Zoneflex R500
Belkin: F9K1103Vi
Actiontec: Q2000
Western Digital: AC1300J2F

In some instances, resetting the router or adding a Wi-Fi repeater or extender can help in connecting the app to the controller.
 Are there any special router requirements?
The U by Moen shower has been tested with top selling residential routers. To date, the TRENDnet TEW-691GB is the only router that has reported issues.
  Can I operate two controllers from the same smart phone?
Yes – you can sync multiple controllers to a user account.
  Does the app work on a tablet?

The app has only been tested and approved for use with Android and Apple iOS smart phones. 

 Can the app be updated from the Apple app store or Google Play?
Yes, app updates will be made available through the Apple App store and Google Play as new versions are launched.
 How do I get the latest controller features?
If you’ve downloaded the app and are connected to your home WiFi network, the controller will automatically update when the shower is not in use.
 What happens when smart phones are upgraded with new operating systems?
New versions of the app will be made available in the Apple App and Google Play store as the operating system is updated.
 Can I turn off the shower using my smart phone even if it was turned on using a controller?
Yes, you can turn off the shower using your smart phone if it was initially started using the controller.
What are the benefits of a cloud-based system?
The cloud saves your account information, personalized presets, along with shower system settings, and enables syncing, controller and valve software updates.
  What about security? What personal data will Moen have access to through the cloud?
Moen takes your privacy and security seriously. All data is stored in the cloud over SSL, and will not be shared with a third party. Information regarding your account and connectivity is made available to Moen customer service to assist with remote diagnostics and troubleshooting, as well as to verify your identity when contacting our customer service team.
  What are the factory settings on the controller at the time of installation?
Both presets and power buttons are installed with factory defaults until you personalize them. The factory temperature preset is at 100 degrees Fahrenheit (37 degrees Celsius) and the outlets default to the primary outlet (identified as “A” on the valve)
What if my plumber doesn’t set up the icons correctly. How do I adjust these?
The icons on the controller can only be changed after the app has been downloaded and the controller is connected to the cloud/internet.
How do you set up the time on the controller?
At the initial set-up of the controller, the time zone is selected. However, the time is only displayed after the controller is connected to Wi-Fi.
Why don't I see my wireless network when I attempt to connect to the U by Moen app?

There are 3 reasons that a network would not appear in the list:

  • The router is not broadcasting 2.4 Ghz.
  • The router is configured to be ‘hidden’, which means it will not show up in any access point list and always needs to be manually entered.
  • The controller is not getting a strong enough signal from the router to show up in the list (due to bathroom materials, distance, etc). In these cases, we recommend using a repeater/extender to boost the signal range.
What if my plumber doesn’t set up the icons correctly. How do I adjust these?
The icons on the controller can only be changed after the app has been downloaded and the controller is connected to the cloud/internet.
 How do you set up the time on the controller?
At the initial set-up of the controller, the time zone is selected. However, the time is only displayed after the controller is connected to Wi-Fi.
  Will I be able to use a static IP address?
U by Moen leverages DHCP addressing, and is a requirement for connectivity. DHCP can be set up in conjunction with static IP addressing on a given network.
 If I need to replace my controller for any reason, what steps will I need to follow to connect my new controller to my home Wi-Fi network?

You would need to follow the following steps to connect the new controller to your home Wi-Fi network.

Open the U by Moen app.
Select 'Settings', and scroll to the bottom of the page.
Select 'Forget Controller'. This will remove the current shower controller from the app.
Close the U by Moen app.
Install the new controller.
Open the U my Moen app. Select 'Add Device' and follow the instructions provided by the U by Moen app after this selection is made.
What if I get a new router or change internet providers? What will need to be done to connect my U by Moen shower controller to my home Wi-Fi network?
  • You would need to follow the following steps to connect the existing controller to your new router/Wi-Fi network.
  • Access the 'Technical Information' page on the controller. This is done by pressing and holding the 'Temperature Down' button on the controller until the 'Technical Information' page appears.
  • In the upper right-hand corner of the 'Technical Information' page, select 'Reset Wi-Fi Credentials'.
  • Open the U by Moen app. Select 'Settings', and scroll to the bottom of the page.
  • Select 'Reset Wi-Fi Credentials'. Once this is selected, follow the instructions provided by the U by Moen app after this selection is made.
 I have one of the outlets on my U by Moen valve capped. Is there a 'blank' or 'capped' icon I can use to acknowledge that particular port is not active on the controller?
There is no 'blank' or 'capped' icon presently. The only available icons are Rainhead (showerhead), Overhead (showerhead), Angle (showerhead), Handheld (showerhead), Left Body Spray, Right Body Spray, and Tub Spout.
  Is there a published API available? Can I integrate the U by Moen into my smart home hub?
Not at this time. We cannot comment on specific upcoming features, but we are always looking at the market to determine what features make sense for our customers.
 
 

Voice Automation

What smart home systems is U by Moen compatible with?
The U by Moen is now able to integrate with select smart home systems including voice activation. The U by Moen is now compatible with Amazon Alexa-enabled devices. Apple HomeKit and Siri compatibility coming soon. Google Home and Google Assistant compatibility coming soon.
  How do I pair my U by Moen with my Amazon devices?
Amazon Alexa Pairing:
First, set up your U by Moen shower by downloading the U by Moen app from either the Apple App store or the Google Play store, registering an account with Moen and syncing your controller to this account. If you already have the U by Moen app on your phone, make sure it is the latest version. App version 2.0.0 or greater is required for Alexa. Visit the Apple App store or Google Play store to download the latest version of the app Once your app is updated to the latest version, the controller firmware will update within 30 minutes. Firmware 2.0.0 or greater is required for Alexa. To check your app software and controller firmware version, go to the bottom of the "Settings" tab within the U by Moen app.
To enable the Alexa Skill: Download the Amazon Alexa app to your phone
Setup your Echo device through the Alexa app
Open the Alexa app and click "Skills" from the app menu
Search for "U by Moen" in the skill search bar
Click "Enable" within the U by Moen skill
Enter your U by Moen email address and password to sync your U by Moen account to your Alexa account
Allow Alexa to connect to your U by Moen account
Controlling your shower with Alexa:
Once your U by Moen shower is connected to Alexa, you can turn control your shower with your voice. Turn on the shower to a specific preset (created within the U by Moen app) or to a specific temperature. You can also turn the shower off with Alexa. Examples of starting the shower using Alexa:
  • "Alexa, ask Moen (pronounced 'Moe-en') to start my shower" - turns shower on to 100 degrees with primary shower fixture running
  • "Alexa, ask Moen to turn on my shower to 98 degrees" - turns shower on to 98 degrees with primary shower fixture running
  • "Alexa, ask Moen to start preset Workout" - turns on your shower to all the settings you customized for your "Workout" preset within the U by Moen app
Examples of stopping the shower using Alexa:
  • "Alexa, ask Moen to turn off my shower"
  • "Alexa, ask Moen to stop my shower"
Why do I have to use the command phrase "Alexa ask Moen" to start my shower? As the first connected shower, Amazon doesn't have a custom skill for plumbing (yet
  My preset won't start with the Alexa voice command
Some things to consider to be able to start your preset with Alexa:
Make sure you are using one of the following phrases to start your preset:
  • "Alexa, ask Moen (pronounced 'Moe-en') to start preset (          )"
  • "Alexa, ask Moen to begin preset (          )"
  • "Alexa, ask Moen to turn on preset (          )"
Ask Alexa for suggested start commands: "Alexa, ask Moen for available start commands" Choose one to start your shower. For best results:
  • Enunciate and speak each word clearly
  • Use common words like "Morning", "Workout", "Weekend", "Work" or "Kids" over more unique words or proper names
  • Don't use the same word in multiple presets. For example, don't use "Shower" at the end of each preset name.
  • Best results are achieved with commands like 'ask Moen' vs. 'tell Moen'
  Alexa is responding with an error message
Here are some common Alexa error messages, what caused the error and how to avoid the issue in the future:
Alexa response: "Hmm, I'm not sure" or "I don't know that one." or you hear a double beep.
  • Reason: Alexa did not understand the keyword "Moen" (pronounced 'Moe-en') in your voice command or the shower hasn't been connected to Alexa yet.
  • Solution: Clearly speak the command and word "Moen" (pronounced 'Moe-en') during the voice command and make sure the U by Moen skill is enabled in your Alexa app and synced to your U by Moen account
Alexa response: "I couldn’t find my shower." or "I couldn't find (          )."
  • Reason: The voice command did not include the keyword "Moen"
  • Solution: Make sure the voice command you give Alexa starts with, "Alexa ask Moen...".
Alexa response: "You must connect your U by Moen account to use this skill. Please use the Alexa app to link your U by Moen account."
  • Reason: U by Moen skill has not been enabled and connected to the users U by Moen account
  • Solution: Enable the U by Moen skill within the Alexa app and connect the U by Moen account to the Alexa account
Alexa response: "The temperature you've requested is higher than the max temperature setting on the shower."
  • Reason: The requested temperature is higher than the "Maximum Temperature Setting" within the U by Moen app for that shower.
  • Solution: Select a temperature below the "Maximum Temperature Setting" when activating your shower with Alexa
Alexa response: "The temperature you've requested is not a valid number."
  • Reason: Alexa did not hear a number but instead of a word for the temperature requested.
  • Solution: Request a valid temperature number with your Alexa voice command
Alexa response: "Hmm, I couldn't find a preset by that name, try again."
  • Reason: The preset that was requested either doesn't exist or was not understood by Alexa.
  • Solution: Make sure you say the preset name clearly and exactly as it in your U by Moen app. Another option is to simplify the preset name to something more discernable
Assure your Alexa device is well positioned for optimal interaction: place it at least eight inches from any walls and windows; assure there's no echo or reverb in the room. Additional device help and support can be found at www.amazon.com
 I've already purchased a U by Moen shower, do I need a new controller to integrate voice automation with Amazon Alexa?
No, you do not need to purchase or install any new components to enjoy the benefits of voice control through Amazon Alexa.

If you've already downloaded the U by Moen App onto your smartphone, and provided automatic approval of updates, the App will push the update with Amazon Alexa automatically to your device.

If you haven't yet downloaded the U by Moen App, see the question "How do I pair my U by Moen with my Amazon devices?" above.

To ensure you have the latest version of the U by Moen app, open the Apple App Store or Google Play Store and search for the U by Moen App. Select "Update" if the App is currently operating as a previous version. Once you’ve updated the software, it will be ready to use with your Alexa-enabled devices.
  What Amazon devices are currently compatible with my U by Moen shower?

Any Alexa enabled device is compatible with U by Moen.

 Is U by Moen compatible with Apple HomeKit?
U by Moen Shower compatibility with Apple HomeKit coming soon.
 Beyond Amazon Alexa and Apple HomeKit, will U by Moen shower be compatible with other smart home systems?
At this time, the U by Moen is compatible with Amazon Alexa. HomeKit/Siri and Google Home/Google Assistant compatibility will be coming soon.
 What if I'm having trouble pairing U by Moen to my devices? Do I call Moen customer service or Amazon?
If you have any issues with integrating your U by Moen shower with your Amazon or Apple smart home system please contact Moen customer support at 1-800-BUY-MOEN.
  Do I need to have an Amazon Echo product in the bathroom to control the shower?
The Alexa device can be anywhere in your home where you would like to control your shower.
  What are the benefits of pairing my device with Amazon Alexa or Apple HomeKit?
Moen wants homeowners to have the ability to integrate their shower into their smart home ecosystem, and enjoy the convenience of a connected lifestyle. Lighting, music and now, your shower, can all be conveniently controlled by the sound of your voice.
Are there any security concerns with pairing my device with a system like Alexa or AppleHomeKit?
Moen takes your privacy and security seriously. Information regarding your account and connectivity is made available to Moen customer service to assist with remote diagnostics and troubleshooting, as well as to verify your identity when contacting our customer service team.
 I've already purchased a U by Moen shower, do I need a new controller to integrate voice automation with Apple HomeKit?
In order to determine if your controller will be compatible with Apple Home Kit, you will need to look at the box the controller came in. If there is a sticker on the box that states, "Works with Apple HomeKit", it will be compatible with Apple HomeKit once this feature becomes available. If you have already downloaded the U by Moen app onto your smartphone, and provided automatic approval of updates, the app will push the update with Apple HomeKit automatically to your device. You will receive a notification when this feature becomes available.

If your controller arrived in a box that does not have the "Works with HomeKit" sticker, it will not be compatible with HomeKit when that feature becomes available.
 

 

 

 

     

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