Skip to main content
Moen Solutions

How To Reset My Motionsense Faucet To Factory Settings?

 

 

The instructions below will guide you through resetting your Moen Hands Free faucet back to factory settings.

If you have a U By Moen Smart faucet, for all troubleshooting, please visit the support tab in the app.

 

For All Other Hands Free Sensor Models:   

1.Disconnect the power cable (either battery pack cable or the ac adapter) from the control box (both will be round black cords).

Grey Box

clipboard_e14ce352db1bbae4caa8b82b029beceef.png

Black Box

clipboard_ef78101215238aaa0be8edf62bb65b7b4.png

2.Disconnect the data cable from the control box (flat black cord).                                                                            

Grey Box

clipboard_e190622ab39d6e5f38460457be160e288.png

Black Box

clipboard_e30099e700669cc09e87f2b2b3c2216b3.png

3. Wait sixty seconds with both the power cord and data cord unplugged. 

             clipboard_e227ebac68e64e847182b516989e4fb5c.png                                                  

 

4. Make sure there is a 3 foot clearing in front of the  sensor(s).

clipboard_e4ad75c70d6383d5bb7e9e07f6ee8ff00.png

5. Plug the data cable in first making sure it’s plugged in tight and secure. 

Grey Box

clipboard_e22fb72f42aa05bca9403fd0f120bab0c.png

Black Box

clipboard_ecfbf8d5adef7869965888b41e87778b5.png

Ensure the data cable is pushed all the way into the control box.

6. Plug the power cable in next, making sure it’s plugged in tight and secure. 

Grey Box

clipboard_ee7cc4c1f82488b4057df853e5dd4e698.png

Black Box

clipboard_e3e0a53ceb70c7e88e32776af55b8a3a7.png

Ensure the power cable is pushed all the way into the control box.

7. Wait a minute or two for the faucet to finish cycling before use.

clipboard_ebd907fb7bf8b2948b3c64530c92d8256.png

 

 

Still Not Finding What You're Looking For?

https://www.moen.com/customer-support/contact-us

 Call 1-800-BUY-MOEN           

Non US?  Moen Canada | Other International Sites  

Customer Services

M-F 8am to 7pm EST

Closed on All Nationally Observed Holidays

 

 

 

     

    • Was this article helpful?