What to Do If You Haven’t Received the Password Reset or Account Verification Email
If you do not receive an email after requesting a password reset or to verify your email when creating a Moen Smart Water app account, please follow these steps:
Check your spam or junk folder
Automated emails may be filtered by your email provider. Please check your spam, junk, and promotions folders.
Confirm the email address you provided
Ensure that the email address you entered is correct and associated with your account.
Wait a few minutes
Email delivery on your device or smartphone may be delayed due to server traffic or other technical issues. Please allow up to 10 minutes for the email to arrive.
Check your email on another device
If you have waited a few minutes and you have not received the email, try checking your email on another device such as a computer.
Whitelist our email address
If you are using the Moen Smart Water app, add no-reply@iot.moen.com to your contact list or safe senders list to ensure you receive emails from us.
Confirm you are resetting your password and creating an account in the Moen Smart Water app
To reset your Moen Smart Water Network app account password, please see Password Recovery article. The Moen.com email and password are different from the Moen Smart Water Network app email and password. Creating an account and resetting the password on Moen.com will not create an account or reset your password for the Moen Smart Water app.
If you are creating a new account, try a different email address
The email address you provided—such as a corporate or work email—may be blocking or rejecting our messages. We recommend using an alternative email address to ensure successful delivery.
Contact Support
If you are not receiving an email to reset your password or for new account verification and you have tried all the above steps, please contact Moen Smart Water Support at 1-800-289-6636 or email at https://www.moen.com/customer-support/contact-us for further assistance.