Cannot connect Amazon Alexa to my Moen smart device-Amazon Alexa not working?

When linking your Amazon Alexa for the first time, please make sure you are pairing the device with the same username and password as your Moen account that you use for this app.  Make sure your email is typed in ALL LOWERCASE. 

Be sure your prompts are “Alexa, ask Moen to…..”  Please ensure your assistant is working properly.  If your Amazon Alexa is not responding to any prompts, please try resetting your assistant or contacting the distributor you purchased the assistant from.