Please ensure your faucet is connected to power and check that your home Wi-Fi is functioning properly. If your Wi-Fi is not functioning properly, please call your internet provider.
Please note, if you are having trouble connecting on your 5GHz network, you will need to connect your phone to a 2.4GHz network during the device set up process. Most home networks that offer 5GHz will also have 2.4GHz – if this is an issue for you or you are not sure, please call your internet provider.
If your power goes out, the supplied battery pack will allow the faucet to work normally. Because most networks need power, your device may not be able to communicate to the Moen app or voice assistant. If your power goes out and you DO NOT have the supplied battery pack installed, you will not be able to use your Moen smart device.
Please check your Wi-Fi router to ensure it is still functioning. You will need to reconnect the device to the network by tapping the “Reconnect” button on your Devices screen. This will send you through the original setting up steps you took when you initially set up your Moen smart device. You will need to reset the control box. Hold down for a few seconds with a paperclip. You should hear one beep immediately and then another one a few seconds later.
.If you hold down the reset button too long (a third set of beeping) then all of your history will be lost - only do this if you are selling the faucet/moving and leaving it behind.