Be sure your prompts are “OK Google, ask Moen to…..” Please ensure your assistant is working properly. If your Google Assistant is not responding to any prompts, please try resetting your assistant or contacting the distributor you purchased the assistant from.
Are you having trouble linking/your assistant is not responding?
When linking your Google Home for the first time, please make sure you are pairing the device with the same username and password as your Moen account that you use for this app. Make sure your email is typed in ALL LOWERCASE.
Are you having trouble with Google Voice Match or Personal Results?
If your assistant is responding something along the lines of, “You need to turn on Personal Results,” go into your Google Home app and choose the speaker/home hub you are setting up with your Moen Smart Device, go to settings, and turn on Personal Results.
To turn off voice match on your Google Assistant for the device linked to your Moen account, go into your Google Home app, click on the linked device, go to settings, and turn off Voice Match.
When linking your Amazon Alexa for the first time, please make sure you are pairing the device with the same username and password as your Moen account that you use for this app. Make sure your email is typed in ALL LOWERCASE.
Be sure your prompts are “Alexa, ask Moen to…..” Please ensure your assistant is working properly. If your Amazon Alexa is not responding to any prompts, please try resetting your assistant or contacting the distributor you purchased the assistant from.
Blinking Yellow (2 blinks): Your batteries are running low. Please be sure to replace your batteries before they run out. If you lose all power to your faucet, it will become nonfunctional.
Blinking Yellow (3 blinks): Your faucet has lost network connection. Please check your Wi-Fi router to ensure it is still functioning. There should be a reconnect button on your device settings page for your faucet. Tap reconnect and follow the instructions in the app. This will occur if you move or change your Wi-Fi password as well.
If you deleted the device from your app, you will have to restart your device and re-add it. Restart your device by taking a paperclip and hold down the reset button until you hear a single beep followed 3 seconds later by two consecutive beeps. Go to the Devices tab and tap on the +Add button to begin the set up.
Blinking Yellow (4 blinks): An unexpected hardware event has occurred. If this continues, please contact Moen Support for assistance - 1 (800) 289-6636.
Blinking Yellow (5 blinks): There has been a hardware failure. Please contact Moen Support for assistance - 1 (800) 289-6636.
Blinking Yellow (6 blinks): Your faucet is having problems communicating with its control box. Make sure that both you data cable and power cable are plugged in correctly.