Skip to main content
Moen Solutions

Having issues connecting your Moen Flo Detector Wi-Fi network?

This article contains information relevant to the Moen Flo Detector, which was formerly marketed as the Moen Smart Water Detector and Moen Smart Leak Detector.

  1. Restart your Moen Flo Detector by pushing the small black button inside the device for 5 seconds. Wait a few seconds until the light is on and blinking blue. You can restart the Wi-Fi pairing process now. 
  2. If you don’t see a blue blinking light after resetting the detector, please check that the battery is placed correctly and working properly.
Snag_2cfda99b.png Snag_2cfdb3eb.png

If you are still experiencing issues, please reach out to the Moen Smart Water Support team for further assistance at 1-800-289-6636.

FAQs: Frequently Asked Questions

Q: How do I restart my Moen Flo Detector?


A: To restart your Moen Flo Detector:

  1. Press and hold the small black button inside the device for 5 seconds.
  2. Wait a few seconds until the light turns on and starts blinking blue.
  3. Once the blue light is blinking, you can restart the Wi-Fi pairing process.

Q: What if the light doesn’t blink blue after resetting?


A: If you don’t see a blinking blue light:

  • Make sure the battery is installed correctly.

  • Check that the battery is charged and functioning properly.

Q: What should I do if I’m still having trouble?


A: If the issue persists, please contact the Moen Smart Water Support team at 1-800-289-6636 for further assistance.


  • Was this article helpful?