Device Offline

Device Offline is a system warning that your Smart Leak Detector has been disconnected from the internet for an extended period of time, which means limited functionality of the system.

To get your Smart Leak Detector back online, here are some tips:

First, check your homes internet connection. If your internet connection is down this could be the main reason that your Smart Leak Detector has gone offline. Check with your ISP for assistance with getting your homes internet connection back online. Once your internet connection is established use your Moen app to check that your Smart Leak Detector is back online. If your internet connection is properly functioning, move on to the next step. 

The next step is to verify that your Smart Leak Detector has power. To check this, open the  Moen app and navigate to your Smart Leak Detectors settings. You can find the battery level in the device details page. If the battery level is low or at 0%, open the Smart Leak Detector and replace the battery.

NOTE: During times that the Smart Leak Detector cannot communicate with the Smart Water Network's cloud servers, you will not receive alert notifications, cannot remotely shut off your water, cannot see real time data, etc. Because of the limited functionality, we strongly recommend troubleshooting the situation as soon as possible.

If you are still experiencing issues, please reach out to the Moen Smart Water Support team for further assistance at 1-844-633-8356