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Moen Solutions

My Flo Smart Water Monitor and Shutoff/ Moen Smart Water app is stuck in sleep / learning mode, what do I do?

 

This article includes detailed information on the Flo Smart Water Monitor and Shutoff, also known as the Flo by Moen Water Shutoff. It also refers to the Moen Smart Water app, also known as the Flo by Moen app.

Following initial installation of the Flo Smart Water Monitor and Shutoff, the Flo Smart Water Monitor and Shutoff starts in Sleep or Learning Mode to learn the home’s water habits before being set in Home Mode. During this period, Flo Smart Water Monitor and Shutoff is not protecting the home because it is learning what "normal" usage looks like. 

Also during this period, the user cannot take the Flo Smart Water Monitor and Shutoff device out of Sleep Mode. The Moen Smart Water app will alert you when it comes out of Sleep / Learning Mode.