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Moen Solutions

My Flo Smart Water Monitor and Shutoff or Moen Smart Water app is stuck in sleep or learning mode, what do I do?

This article includes detailed information on the: 

  • Flo by Moen app, also known as the Smart Water Network app or the Moen Smart Water app  
  • Flo Smart Water Monitor and Shutoff, also known as the Flo by Moen Water Shutoff 

 

Following initial installation of the Flo Smart Water Monitor and Shutoff, the Flo Smart Water Monitor and Shutoff starts in Sleep or Learning Mode to learn the home’s water habits before being set in Home Mode. During this period, Flo Smart Water Monitor and Shutoff is not protecting the home because it is learning what "normal" usage looks like. 

Also during this period, the user cannot take the Flo Smart Water Monitor and Shutoff device out of Sleep Mode. The Flo by Moen app will alert you when it comes out of Sleep / Learning Mode.