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Moen Solutions

Faucet Reset (2012-Present)

This article is a quick guide to restoring the MotionSense: Dual Sensor Hands Free faucet to the factory settings.

Preparation: This Faucet Reset process requires that the water supply shut off valves are left on. If you are servicing anything else on the faucet, the water supply shut off valves must be turned off- see article How to Turn Off the Water Supply to the Faucet.

Gray Control Box


Black Control Box


1. Disconnect the power cable (either battery pack cable or the ac adapter) and the data cable (the flat black cord) from the control box (both the battery pack cable and the ac adapter will be round black cords). Wait sixty seconds with both the power cord and data cord unplugged. 

Gray Control Box


Black Control Box


2. Above the sink, make sure there is a 3 foot clearing in front of the sensor. Below the sink, plug the data cable in first making sure it’s plugged in tight and secure. Ensure the data cable is pushed all the way into the control box.

Gray Control Box


Black Control Box


3. Plug the power cable in next, making sure it’s plugged in tight and secure. Ensure the power cable is pushed all the way into the control box. Wait a minute or two for the faucet to finish cycling before use.

For a comprehensive faucet guide, visit and select the type of faucet you are repairing. The faucet guide will contain specific information associated with that style of product.      

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