Skip to main content
Moen Solutions

Low Flow: Cleaning Faucet Filters (2012-2015)

Filter cleaning is recommended on a MotionSense: Dual Sensor-Hands Free Faucet if you are experiencing overall low water flow and temperature specific low water flow. There are two filters located in the control box. This guide is for product using the gray control box, installed 2012-2015


How To Clean The First Filter

1. The gray control box has hose numbers imprinted on it. The number 2 hose has a built in filter. To remove the filter from hose number 2, firmly push the gray ring against the control box while simultaneously pulling the hose out. 


2. Once the hose is disconnected, unthread the brass fitting on the end of the hose. Hold the number 2 hose with a wrench at top of the filter connection. Unscrew the filter with second wrench. 


3. Rinse debris from the filter screen. Reassemble the filter into the housing and tighten using two wrenches. Insert the number 2 hose assembly into the control box. Gently tug on the #2 hose to check for a secure connectionTurn on the water supply.


How To Clean The Second Filter

1. The housing for the lower filter is located on the underside of the control box. Loosen the filter plug with a flathead screwdriver.


2. Pull the filter off the filter plug. Note: There will be some water released from the control box filter plug location, place a cup under the location to catch any water.


3. Rinse debris from filter screen. Firmly push the filter back onto the filter plug and thread back into the control box. Turn on the water supply.


For a comprehensive faucet guide, visit and select the type of faucet you are repairing. The faucet guide will contain specific information associated with that style of product.  

Still Not Finding What You're Looking For?

Contact Us or Call 1-800-BUY-MOEN           

Non US?  Moen Canada | Other International Sites