How to Turn On/Off Alert Notifications and Weekly Report

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This article will provide step by step instructions on how to turn on or off Flo Smart Home Monitor and Shutoff alerts and the Weekly Report through the Moen Smart Water Network App or user.meetflo.com

Notifications or alerts from the app can be received in the form of text messages, push notifications, email and in some instances an automated phone call. You can customize your notifications and alerts through the app or user.meetflo.com. You can also disable or enable the Weekly Report emails at user.meetflo.com.

If you are receiving too many alerts, you will need to decide if you want the alert turned off or adjust the sensitivity of the device so that you will receive less alerts.

Unusual Activity alerts that can be reduced with adjusting the FloSense Sensitivity. These are the alerts you can adjust with the FloSense Sensitivity slider under ‘Settings’ in the App:

Unusual Activity
Unusual Flow Rate
Unusual Duration
Unusual Usage
Unusual Activity at This Time Of Week
FloSense Re-train

Be cautious of the type of alerts that you turn off. The Flo Shutoff is designed to alert you to potential problems with your plumbing system. Turning off too many alerts will reduce your chances of catching a catastrophic problem before it happens. If you turn off a Critical Alert Shutoff notification, you will not receive the notification 5 min before your water will be turned off, so you will not have the ability to tell Flo to not turn the water off.

Turn On or Off the Weekly Report Emails

The Weekly Report is an email that is sent to your email weekly to help you monitor your water consumption.

Turning off the Weekly Report can only be done in the user.meetflo.com user portal.

Log into User.meetflo.com

Uncheck or check the box next to Weekly Reports to turn off or on the Weekly Report sent to your email. Then click Save.

Adjust Alert Settings in the App

Moen Smart Water Network App	Flo by Moen App
Tap your Flo Shutoff device	Tap on your Flo Shutoff device
Tap on the Settings tab	Tap on Device Settings
Tap on Notifications	Tap on Notifications
Tap on either Home or Away Mode to view the notifications for each setting. Then select the notification alert you want to review.	Tap on either Home or Away Mode to view the notifications for each setting. Then select the notification alert you want to review.
In this example, Extended Water Use was selected for Home Mode. There are 2 sections to this page, the top section is where you select how you want to receive an ‘Extended Water Use’ alert and how you want to receive it. The lower section is where you select if you want the Water Shutoff alert for ‘Extended Water Use’ and how you want to receive that alert.	In this example, Extended Water Use was selected for Home Mode. There are 2 sections to this page, the top section is where you select how you want to receive an ‘Extended Water Use’ alert and how you want to receive it. The lower section is where you select if you want the Water Shutoff alert for ‘Extended Water Use’ and how you want to receive that alert.
Toggle on the way you want to receive the alert. When the notification is turned on, it will be dark. The alerts that are turned off are greyed out.	Toggle on the way you want to receive the alert. When the notification is turned on, it will be dark. The alerts that are turned off are greyed out.

Moen Smart Water Network App

Flo by Moen App

Tap your Flo Shutoff device

Tap on your Flo Shutoff device

A close-up of a smart phoneAI-generated content may be incorrect., Picture, Picture

Tap on the Settings tab

Tap on Device Settings

Tap on Notifications

Tap on either Home or Away Mode to view the notifications for each setting.

Then select the notification alert you want to review.

Tap on either Home or Away Mode to view the notifications for each setting.

Then select the notification alert you want to review.

In this example, Extended Water Use was selected for Home Mode.

There are 2 sections to this page, the top section is where you select how you want to receive an ‘Extended Water Use’ alert and how you want to receive it.

The lower section is where you select if you want the Water Shutoff alert for ‘Extended Water Use’ and how you want to receive that alert.

In this example, Extended Water Use was selected for Home Mode.

There are 2 sections to this page, the top section is where you select how you want to receive an ‘Extended Water Use’ alert and how you want to receive it.

The lower section is where you select if you want the Water Shutoff alert for ‘Extended Water Use’ and how you want to receive that alert.

Toggle on the way you want to receive the alert.

When the notification is turned on, it will be dark. The alerts that are turned off are greyed out.

Toggle on the way you want to receive the alert.

When the notification is turned on, it will be dark. The alerts that are turned off are greyed out.

Adjust Alert Settings in user.meetflo.com

Alert notifications can be adjusted in user.meetflo.com or in the Moen Smart Water Network App. These are the directions for User.meetflo.com.

Sign in to user.meetflo.com with your Flo by Moen email and password.

Select Settings, then from the drop-down menu, select Alert Settings

Click on the > symbol next to the type of alerts you want to make a change to

If you have more than one Smart Home product, select the the drop-down showing your Flo Shutoff device name next to Alert Settings. To change your location, tap on the drop-down.

How to Read the Screen:

There are two Modes you need to determine what you want to get alerts for, Home Mode or Away Mode.

You will need to look at each type of alert and determine if you want to receive an alert.

For the alert you are looking at, you will need to determine which alerts you want to receive notifications of for Home Mode or Away Mode. Then click on the box under Email, Text, Push, or Call, to indicate you want you receive that alert with that method.

For Critical Alerts only, you will also need to decide if you want a water shutoff alert for each type of critical alert. The water shutoff alert gives you 5 min to respond before your water will be shut off to your home.

Now Repeat this for Warnings and Informative alerts.