How to Enable, Update, and or Cancel FloProtect
The FloProtect Plan is an additional layer of protection for Flo Smart Water Monitor and Shutoff users. For $5 per month, those with this optional protection plan gain access to a five-year extended warranty and a water damage deductible guarantee. If you experience water damage in your home, we’ll cover up to $5,000 of your home’s insurance deductible. This article walks you step by step on how to add coverage.
Please note, most users are on the Moen Smart Water Network App. The Flo by Moen App is being sunsetted. Moen will contact current users when it is their time to convert to the Moen Smart Water Network App.
Enable FloProtect in user.meetflo.com
The following instructions are for enabling FloProtect Plan.
Please note, in the event you sign up for FloProtect after the Standard 1-year Warranty Period, you will not be eligible to receive the Extended Product Warranty benefit of the FloProtect Plan.
|
Fill out the requested fields and then click on Add FloProtect to enable your subscription . |
Update FloProtect Payment
The following instructions are for updating the credit card information linked to your FloProtect subscription. 
Cancel FloProtect in user.meetflo.com
The following instructions are for cancelling your FloProtect Subscription.
Please note, the 5-year extended warranty requires a continuous ongoing FloProtect subscription. if you downgrade and cancel your FloProtect Plan, you will not continue to receive an extended warranty even if you re-enable FloProtect.
Log in to user.meetflo.com with your Flo by Moen account. At the top of the page, click on FloProtect Plan and then click on Manage Your Plan.
