How To: Adjust Shutoff Sensitivity

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The Moen Flo Shutoff uses Shutoff Sensitivity to proactively monitor your home’s plumbing system. In the event of unusual activity, it will trigger an alert to notify you. You can manage the level of responsiveness of the system to trigger alerts by adjusting the sensitivity of the Moen Flo Shutoff device. Changing the Shutoff Sensitivity will allow you to adjust your Moen Flo Shutoff device alerts to be less or more sensitive.

Here are the alerts that will be triggered by Shut off Sensitivity:

Unusual Flow Rate
Unusual Duration
Unusual Usage
Unusual Activity at This Time of Week
Unusual Activity

Adjust Shutoff Sensitivity in the App:

Moen Flo App
1. Open the menu, then select the Moen Flo Shutoff device you want to change the Shutoff Sensitivity for.
2. From your Moen Flo Shutoff device, tap on the Settings tab at the top of the screen to open the device settings.
3. Tap on Shut off Sensitivity.
4. Adjust the Sensitivity to receive less or more alerts. Decrease the sensitivity to receive less alerts or increase it for added protection. Standard (less sensitive) - Only shut off water is there's a major, highly unusual water event Enhanced - Shutoff water if there's clearly unusual water events, but not for small fluctuations Maximum (more sensitive) - Shutoff water at the first sign of abnormal activity, no matter how minor

Moen Flo App

1. Open the menu, then select the Moen Flo Shutoff device you want to change the Shutoff Sensitivity for.

Moen Flo App v3.60.0_Menu.png Moen Flo App v3.60.0_Select Flo Shutoff in menu 02.png

2. From your Moen Flo Shutoff device, tap on the Settings tab at the top of the screen to open the device settings.

Moen Flo App v3.60.0_Device Settings.png

3. Tap on Shut off Sensitivity.

Moen Flo App v3.60.0_Shutoff Sensitivity.png

4. Adjust the Sensitivity to receive less or more alerts. Decrease the sensitivity to receive less alerts or increase it for added protection.

Standard (less sensitive) - Only shut off water is there's a major, highly unusual water event
Enhanced - Shutoff water if there's clearly unusual water events, but not for small fluctuations
Maximum (more sensitive) - Shutoff water at the first sign of abnormal activity, no matter how minor

Moen Flo App v3.60.0_Choose Shutoff Sensitivity.PNG

This article contains information relevant to the Moen Flo Shutoff, which was formerly known as the Flo Smart Water Monitor and Shutoff system.

This article contains information relevant to the Moen Flo App, which was formerly known as the Moen Smart Water Network app, Moen Smart Water app, Moen app, and Flo by Moen app.