FAQs
The Flo by Moen App is retiring. Switch to the Moen Flo App.
On November 1, 2026, remote control and other features will no longer be supported in the Flo by Moen App. To keep controlling your Moen Flo Shutoff from your phone, download the new Moen Flo App now.
How to switch
- Open the Flo by Moen App on your phone.
- When prompted, click "Start Here" and then "Get Started" on the following scree
- Log into the Moen Flo App using the same email address or username and password you currently use for the Flo by Moen App.
- Follow the on-screen instructions to complete the switch to the new app.
Your Moen Flo Shutoff and settings will come with you.
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Forgot your login information?
If you don't remember the email address or password for your Flo by Moen App, you'll need to reset your password before you switch to the Moen Flo App.
- Open the Flo by Moen App on your phone.
- On the login screen, click "Forgot Password."
- Enter the email address you use for the Flo by Moen App, and click "Reset Password."
- If an account exists for that email address, we'll send you a password reset email.
- Open the email titled "Reset Your Flo Password," and click "Reset My Password."
- On the page that opens, enter your new password twice, and click "Set Password."
- Return to the "How to switch" steps above, and log into the Moen Flo App using your email address and new password.
Need help?
Our Moen Flo Support Team is here at 1-844-633-8356 or smarthome@moen.com.
FAQ
Why are users being migrated to a new app?
Several years ago, Flo and Moen joined forces. Now that support was built for the Flo devices in the Moen Flo app.
Do I have to complete the migration process from my Flo by Moen account to a Moen Flo account?
Currently, the migration process is required.
When is the Flo by Moen app being retired completely?
Remote functionality and features within the Flo by Moen app will be unavailable after November 1, 2026. The Flo by Moen app will be removed from the app stores on January 1, 2027.
Will all of my current devices still work with the new Moen Flo app?
Yes! All of your existing Flo Shutoff and Flo Leak Detector devices will migrate to the new Moen Flo App along with all the same functionality users have enjoyed in the Flo by Moen app.
What benefits will I get after I complete the migration process?
Users will now benefit from having a single app to control their Flo devices, as well as benefit from ongoing development and feature additions within the Moen Flo app.
What if I already have an existing Moen Flo account?
During the migration process, if you are already logged into the Moen Flo App, your Flo account will automatically be migrated to this Moen account. If you are logged out when you begin the migration process, the app will automatically search for and detect any existing Moen accounts that use the same email as your Flo account and allow you to migrate to this existing Moen account.
What if I already have multiple existing Moen Flo accounts?
If you already have multiple existing Moen Flo accounts, you will need to make sure you are logged into the desired Moen account before initiating the migration process. The migration process will automatically migrate to the Moen account that is currently signed in on your mobile device.
Will I lose any of my Flo device's data or configurations if I complete the migration?
Nope! All of your Flo device's and their historical data and configurations will be carried forward to the new Moen Flo app.
Will I still be able to use the Flo by Moen app after I complete the migration?
Once the migration is complete, the Flo by Moen App will be deactivated and you will need to use the Moen Flo app moving forward.
How long will the migration process take?
For most users, the migration process will only take a couple of minutes. For users with a large number of Flo devices, the process may take longer in order to process the migration of all the devices and their associated data.
Will my FloProtect subscription still remain active after I complete the migration?
Yes! Your FloProtect subscription stays active, and you can manage it in the Moen Flo App. You'll find your plan and benefits under Account settings in the app.
Will I still have access to http://User.MeetFlo.com after I complete the migration?
This portal will no longer be accessible after November 1. Instead, you can manage your account and devices in the Moen Flo App