Having issues connecting your device to your homes WIFI network?
| If you are unable to connect to your home Wi-Fi network during the install of Moen Smart Leak Detector, first make sure that you are connected to your Wi-Fi network. If you are not connected, please contact your Internet provider to assist in correcting the issue. |  |
| If your Wi-Fi network is working properly and you are able to connect to other smart devices within your home network, make sure your smart phone is using the 2.4GHz Wi-Fi band during installation as the Moen Smart Leak Detector will not function on the 5GHz Wi-Fi band. For assistance with figuring out your Wi-Fi band, please contact your Internet provider. |  |
| Network name (SSID) can be hidden or visible. If yours is hidden you must know the exact name of your network. If your Wi-Fi is working properly and you are using a 2.4GHz Wi-Fi network band, close out of the Moen Smart Water Network application and retry the install again. NOTE: You may have to reset the Moen Smart Leak Detector to the default factory settings before you can try the install again. |
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