Having issues connecting your device to your homes WIFI network?
This article contains information relevant to the Moen Flo Detector, which was formerly marketed as the Moen Smart Water Detector and Moen Smart Leak Detector.
This article contains information relevant to the Moen Flo App, which was formerly known as the Moen Smart Water Network app, Moen Smart Water app, Moen app, and Flo by Moen app.
| If you are unable to connect to your home Wi-Fi network during the install of
Moen Flo Detector, first make sure that you are connected to your Wi-Fi network. If you are not connected, please contact your Internet provider to assist in correcting the issue. |
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| If your Wi-Fi network is working properly and you are able to connect to other smart devices within your home network, make sure your smart phone is using the 2.4GHz Wi-Fi band during installation as the Moen Flo Detector will not function on the 5GHz Wi-Fi band. For assistance with figuring out your Wi-Fi band, please contact your Internet provider. |  |
| Network name (SSID) can be hidden or visible. If yours is hidden you must know the exact name of your network. If your Wi-Fi is working properly and you are using a 2.4GHz Wi-Fi network band, close out of the Moen Flo application and retry the install again. NOTE: You may have to reset the Moen Flo Detector to the default factory settings before you can try the install again. |
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FAQs: Frequently Asked Questions |
Q: Why won’t my Moen Flo Detector connect to Wi-Fi?
A: The most common reasons are:
- Your phone is connected to a 5GHz network instead of 2.4GHz.
- Your Wi-Fi network is hidden or the SSID is entered incorrectly.
- The device needs to be reset before retrying installation.
Q: Does the Moen Flo Detector support 5GHz Wi-Fi?
A: No. It only supports 2.4GHz Wi-Fi. Make sure your phone is connected to the 2.4GHz band during setup.
Q:. How can I tell if I’m on a 2.4GHz or 5GHz network?
A: Check your Wi-Fi settings:
- Some routers label the bands (e.g.,
HomeWiFi_2.4vs.HomeWiFi_5G). - If unsure, contact your Internet provider for help identifying or separating the bands.
Q: What should I do if my Wi-Fi network is hidden?
A: You’ll need to manually enter the exact network name (SSID) during setup. Ensure spelling and capitalization match exactly.
Q: The app isn’t working—what now?
- Close the Moen Flo app completely.
- Reopen it and retry the installation.
- If the issue persists, reset the device to factory settings.
Q: How do I reset the Moen Flo Detector?
A: Refer to the user manual or Moen’s support site for reset instructions. Typically, this involves holding a button on the device until a light indicator changes.
Q: Who can I contact for help with my Wi-Fi?
A: If you're unsure about your Wi-Fi settings or need help switching to 2.4GHz, contact your Internet Service Provider (ISP).