Having issues connecting your device to your homes WIFI network?
| If you are unable to connect to your home Wi-Fi network during the install of Moen Smart Leak Detector, first make sure that you are connected to your Wi-Fi network. If you are not connected, please contact your Internet provider to assist in correcting the issue. |  |
| If your Wi-Fi network is working properly and you are able to connect to other smart devices within your home network, make sure your smart phone is using the 2.4GHz Wi-Fi band during installation as the Moen Smart Leak Detector will not function on the 5GHz Wi-Fi band. For assistance with figuring out your Wi-Fi band, please contact your Internet provider. |  |
| Network name (SSID) can be hidden or visible. If yours is hidden you must know the exact name of your network. If your Wi-Fi is working properly and you are using a 2.4GHz Wi-Fi network band, close out of the Moen Smart Water Network application and retry the install again. NOTE: You may have to reset the Moen Smart Leak Detector to the default factory settings before you can try the install again. |
|
FAQs: Frequently Asked Questions |
Q: Why won’t my Moen Smart Leak Detector connect to Wi-Fi?
A: The most common reasons are:
- Your phone is connected to a 5GHz network instead of 2.4GHz.
- Your Wi-Fi network is hidden or the SSID is entered incorrectly.
- The device needs to be reset before retrying installation.
Q: Does the Moen Smart Leak Detector support 5GHz Wi-Fi?
A: No. It only supports 2.4GHz Wi-Fi. Make sure your phone is connected to the 2.4GHz band during setup.
Q:. How can I tell if I’m on a 2.4GHz or 5GHz network?
A: Check your Wi-Fi settings:
- Some routers label the bands (e.g.,
HomeWiFi_2.4vs.HomeWiFi_5G). - If unsure, contact your Internet provider for help identifying or separating the bands.
Q: What should I do if my Wi-Fi network is hidden?
A: You’ll need to manually enter the exact network name (SSID) during setup. Ensure spelling and capitalization match exactly.
Q: The app isn’t working—what now?
- Close the Moen Smart Water Network app completely.
- Reopen it and retry the installation.
- If the issue persists, reset the device to factory settings.
Q: How do I reset the Moen Smart Leak Detector?
A: Refer to the user manual or Moen’s support site for reset instructions. Typically, this involves holding a button on the device until a light indicator changes.
Q: Who can I contact for help with my Wi-Fi?
A: If you're unsure about your Wi-Fi settings or need help switching to 2.4GHz, contact your Internet Service Provider (ISP).