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Moen Solutions

Can’t connect your Controller to Wi-Fi?

Please ensure your Controller is connected to power and check that your home Wi-Fi is functioning properly. If your Wi-Fi is not functioning properly, please call your internet provider.

Please note, that if you are having trouble connecting to your 5GHz network, you will need to connect your phone to a 2.4GHz network during the device setup process. Most home networks that offer 5GHz will also have 2.4GHz –if this is an issue for you or you are not sure, please call your internet provider.

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