Managing Alerts
When your Moen smart water product has the ability to alert you in certain situations. Alerts are categorized into three severity levels - Critical Alerts, Warning Alerts, and Informative Alerts.
Critical Alerts
Critical alerts are alerts that require your immediate attention, such as a water event that may cause damage to your home. When you receive a critical alert, it is strongly recommended to check the Moen Smart Water Network app for more details and take immediate action.
Warning Alerts
Warning alerts are alerts that do not require immediate attention, such as a low battery. When you receive a warning alert, it is recommended to check the Moen Smart Water Network app for more details and take action when appropriate.
Informative Alerts
Informative alerts are alerts that provide additional information about the operations of your Moen smart water product.
Alert Center
Alert Center provides an overview of all alerts generated by your Moen smart water products.
Audible Alarm
Certain alert conditions will cause an audible siren on the Smart Sump Pump Monitor. You can silence the siren by pushing the button on Smart Sump Pump Monitor.
You can also silence the siren remotely in the Moen Smart Water app. On the Alert Details screen, Silence button will be available for applicable alerts. Tapping on the Silence button will silence the audible siren from Smart Sump Pump Monitor.
If your power goes out, the supplied 9V battery backup will allow the Smart Sump Pump Monitor to work normally and audibly sound an alarm if water levels reach dangerous heights.
Notification Preferences
You can select what type of notification you wish to receive for each alert under device settings.
Alert notifications can be sent by push notification to your mobile device, email, or if a mobile phone number is provided via SMS or phone call. The audible alarm is always enabled for notifications and cannot be disabled.