FAQ's
This article includes detailed information on the:
- Flo by Moen app, also known as the Smart Water Network app or the Moen Smart Water app
- Smart Leak Detector, also known as the Smart Water Detector
- Flo Smart Water Monitor and Shutoff, also known as the Flo by Moen Water Shutoff
FAQ's
- Can I compare the Flo data to my water bill to see if I’m being incorrectly charged for water?
- Can more than one user log into the Flo by Moen app at one time?
- Can the Flo Smart Water Monitor and Shutoff be installed on any type of water supply line?
- Can the Flo Smart Water Monitor and Shutoff device survive in hard water conditions?
- Does Flo Smart Water Monitor and Shutoff integrate with other smart home devices?
- Does installing the Flo Smart Water Monitor and Shutoff reduce the flow rate or water pressure in my plumbing system?
- Does the Flo Smart Water Monitor and Shutoff monitor my irrigation?
- Does the Flo Smart Water Monitor and Shutoff shut down automatically?
- Does the Flo Smart Water Monitor and Shutoff automatically shut off the water?
- Does the Flo Smart Water Monitor and Shutoff have a warranty?
- Does the Flo Smart Water Monitor and Shutoff have to be powered?
- Does the Flo Smart Water Monitor and Shutoff need Wi-Fi?
- Does the Flo Smart Water Monitor and Shutoff work on both 2.4ghz and 5ghz wireless networks?
- Enabling TCP Ports for wireless routers to pair your Flo Smart Water Monitor and Shutoff
- Flo detected a small drip last night, but I do not see any flow on the Control Panel through the Flo by Moen app. How do I find my leak?
- Flo Smart Water Monitor and Shutoff Lithium Ion Battery Backup
- How do I replace my Flo Smart Water Monitor and Shutoff?
- How do I turn on or off my water through the Flo by Moen app?
- How does Flo's machine learning software handle reverse osmosis systems?
- How does it work with condensation, can It detect a difference?
- How does the Flo Smart Water Monitor and Shutoff categorize a catastrophic leak which shuts off water?
- How does the Flo Smart Water Monitor and Shutoff measure flow rate? Temperature gradient?
- How does the Flo Smart Water Monitor and Shutoff react to hydronic boiler systems when they call for water at 12 psi?
- How does the Flo Smart Water Monitor and Shutoff respond to hot water recirculation loops in the plumbing system?
- How long will the Smart Leak Detectors last
- How secure is the Flo system?
- How to change the email address on your Flo by Moen account
- How to unlink your Flo Smart Water Monitor and Shutoff device
- How will this system react to re-circulation tanks in on demand water heater’s?
- I don’t have a pressure reducing valve (PRV). What is a healthy range of pressure for my home plumbing system?
- I don’t have an exterior outlet. Where can I plug in my Flo Smart Water Monitor and Shutoff?
- Is the Flo Smart Water Monitor and Shutoff compatible with a hot water re-circulation loop?
- Is the Flo Smart Water Monitor and Shutoff water resistant?
- Is there a monthly fee?
- Is there a warranty if we install a Flo Smart Water Monitor and Shutoff on well water or city?
- Is this a product that we can tie into one of our offices to monitor water for people that do not have skills to run the apps?
- My Flo Smart Water Monitor and Shutoff or Moen Smart Water app is stuck in sleep or learning mode, what do I do?
- My power outlet is too far to reach the Flo Smart Water Monitor and Shutoff, is it okay to use an extension cord?
- Proper grounding for installations
- What do I do if Flo shuts off my water?
- What do I do if I no longer wish to use the Flo System?
- What happens if the power goes out, will I still have water?
- What if my Flo Smart Water Monitor and Shutoff is lost or stolen?
- What if my wireless router does not support 2.4ghz?
- What is included with the Smart Leak Detector?
- What is the Flo Smart Water Monitor and Shutoff and Smart Leak Detector compatibility?
- What’s the difference between Home, Away, and Sleep modes?
- Where is my home’s manual shutoff valve?
- Will a plumber charge me extra if they come back to inspect a leak that Flo detected?
- Will any of my existing plumbing equipment be damaged if Flo Smart Water Monitor and Shutoff shuts off my water?
- Will I still have water if the Flo Smart Water Monitor and Shutoff stops working?
- Will the Flo Smart Water Monitor and Shutoff turn off my water for a small drip?
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