Pairing Your Smart Leak Detector
This article includes detailed information on the:
- Flo by Moen app, also known as the Smart Water Network app or the Moen Smart Water app
- Smart Leak Detector, also known as the Smart Water Detector
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Pairing your Smart Leak Detector with your Flo by Moen APP |
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Before you get started, please make sure you’ve completed the following steps:
To start using your Smart Leak Detector, you’ll need to pair it to your Wi-Fi through the Flo by Moen app. First, remove your Smart Leak Detector from the box and make sure you’re within range of your Wi-Fi router. Open the Flo by Moen app. Make sure you’ve selected the correct location if you have more than one. Then, select Add New Device, and add your Smart Leak Detector. Give your Smart Leak Detector a nickname. We recommend naming it with the location of where it will be placed for easy identification. Next, remove the Wall Mount from your Smart Leak Detector, then the top cover by twisting the Smart Leak Detector open. Remove the battery insulator to allow power to begin flowing through the Smart Leak Detector. When the Smart Leak Detector light begins blinking blue, it is ready to pair. If the light does not begin blinking blue after this step, press and hold the reset button located below the battery for 5 seconds to activate pairing mode. Once you’ve checked both boxes and hit Next, you’ll be ready to connect your phone to the Smart Leak Detector. You may skip the following step if you are on an Android smartphone, as it will automatically connect to your device for you. For iPhones, open the Wi-Fi settings on your phone and connect to your Smart Leak Detector. Select FloDetector on the Wi-Fi list, then return to the Flo by Moen app. Standby while the firmware updates. When the list of available Wi-Fi networks loads, choose your home Wi-Fi network and enter your Wi-Fi password. Wait a few minutes until pairing has completed. If you have a Flo Smart Water Monitor and Shutoff and would like it to turn off your home’s water when the Smart Leak Detector senses water, you can choose that option at this time. Next, you’ll be able to customize your alert settings for humidity, room temperature, and battery level. You will receive alerts on your smartphone, via the Flo by Moen app, based on the thresholds you choose for these categories if you choose to enable them. Congratulations! Your Smart Leak Detector is ready for use. Place it in your desired location to begin leak Detection. You may pair multiple Smart Leak Detector to your account, along with the Flo Smart Water Monitor and Shutoff for whole-home protection from leaks and water damage. To learn more about the Smart Leak Detector, it’s configurations and functionality, visit our video library for further guidance. Note: If you receive a "Pairing failed" message, try to perform a Hard Reset to troubleshoot the issue. If you have additional questions, email smarthome@moen.com or call 800-BUY-MOEN (1-800-289-6636). |
FAQs: Frequently Asked Questions: |
Q: What do I need to do before setting up my Smart Leak Detector?
A: Before you begin setup, make sure you:
- Download the Flo by Moen app from the App Store or Google Play.
- Create your free user account.
- Add and complete the information about your location in the app.
Q: How do I pair the Smart Leak Detector with my Wi-Fi?
A: Follow these steps:
- Unbox your Smart Leak Detector and ensure you're within range of your Wi-Fi router.
- Open the Flo by Moen app and select the correct location (if you have more than one).
- Tap Add New Device and choose Smart Leak Detector.
- Assign a nickname to your device (e.g., “Basement” or “Laundry Room”).
Q: How do I power on the Smart Leak Detector?
- Remove the Wall Mount and then twist off the top cover.
- Take out the battery insulator to activate the device.
- When the light blinks blue, it’s ready to pair.
- If it doesn’t blink blue, press and hold the reset button (below the battery) for 5 seconds.
Q: How do I connect my phone to the Smart Leak Detector?
- Tap Next in the app after confirming the previous steps.
- Android users: Your phone will connect automatically.
- iPhone users: Go to your phone’s Wi-Fi settings, select FloDetector, then return to the app.
- Wait for the firmware update to complete.
Q: How do I connect the device to my home Wi-Fi?
- When prompted, select your home Wi-Fi network from the list.
- Enter your Wi-Fi password.
- Wait a few minutes for the pairing to complete.
Q: Can the Smart Leak Detector work with the Flo Smart Water Monitor and Shutoff?
A: Yes! If you have a Flo Smart Water Monitor and Shutoff, you can configure it to automatically shut off your home’s water when a leak is detected.
Q: Can I customize alerts?
A: Absolutely. You can set alerts for:
- Humidity
- Room temperature
- Battery level
You’ll receive notifications via the Flo by Moen app based on your selected thresholds.
Q: Can I use more than one Smart Leak Detector?
A: Yes, you can pair multiple Smart Leak Detectors to your account for whole-home protection.
Q: What should I do if pairing fails?
A: If you receive a “Pairing failed” message, try performing a Hard Reset and repeat the setup process.
Q: Where can I find more help or information?
- Visit the video library in the Flo by Moen app for setup and troubleshooting guides.
- Contact support via email at smarthome@moen.com or call 1-800-BUY-MOEN (1-800-289-6636).