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Moen Solutions

Connect Moen Smart Faucet to Moen app

Step-by-step instructions for connecting your Smart Faucet to the Moen app

This article includes detailed information on the Smart Faucet, also known as the U by Moen Smart Kitchen Faucet. It also refers to the Moen Smart Water app, also known as the Moen Smart Faucet app.  

The following instructions are for connecting your Smart Faucet in the Moen Smart Water app.

Requirements 
  • iOS: 13.6 and later
    Android: 6.0 and later
  • 2.4GHz WiFi network

How to Connect Smart Faucet

  • If you are setting up this device for the first time, you will need the Moen Smart Water app. To download the Moen Smart Water app, visit the Apple App Store or Google Play Store from your smartphone and search for "Moen Smart Faucet".
  • After the Moen Smart Water app is installed, open the Moen app and create an account.
  1. To connect your Smart Faucet, in the Moen Smart Water app, tap Devices.
    Moen_DEVICES.PNG
  2. Tap on + Add to add a device.
    ADD.PNG
     

Task 1 - Register your device

Follow the on-screen instructions for registering your Smart Faucet. Scan the QR code on the control box and fill out the requested fields to register your Smart Faucet. 

Once your Smart Faucet is registered, name your device under "Device Nickname" field and then tap the arrow to go to the next screen. 

DEVICE NICKNAME 02.PNG

Task 2 - Install your device

If you select "Task 2 Install your device", the app will walk you through installing your Smart Faucet step-by-step. If the Smart Faucet is already installed, select "Skip step". 

TASK 2 INSTALL YOUR DEVICE 02.PNG

Task 3 - Set-up your network connection

Select Task 3 - Set-up your network connection. 

Prepare Your Faucet

If this is a new installation, connect the control box under your sink to a power source. After a few seconds, the LED on the Smart Faucet will blink amber/blue. This indicated the Smart Faucet is ready to be configured. 

If the light is not blinking, try unplugging power, reconnecting it, and trying again. If this does not work, you may need to reset the device

Data Power Cables.png

Connect to Wi-Fi

Go to your phone's Wi-Fi settings and look for a network similar to Moen-Faucet-59623 where the numbers match part of your serial number. Connect to that network and return to the Moen app. 

iOS
CONNECT TO WIFI.png

 

Android
CONNECT TO WIFI ANDROID.jpg

 

  

When you go back to the Moen app, you will automatically be directed to the "Choose Home Wi-Fi" page.

Choose Home Wi-Fi

Select your 2.4 GHz home Wi-Fi network and then select the next arrow. 

Enter Your Wi-Fi Password

Enter your Wi-Fi password and then select the next arrow. 


ENTER PW.png

Wait For Connection

The Smart Faucet is trying to connect to your Wi-Fi network. Please watch the Smart Faucet and do not touch the handle or sensor during this time. The LED will blink an amber/yellow color while it is trying to connect. This may take a few minutes. 

Watch for the LED to change and select "Green Light" once the LED turns green.

GREEN LIGHT SUCCESS.png

Accuracy Tests

Your Smart Faucet is going to update your firmware and perform some tests to learn your home water system. The Smart Faucet will turn on and off and few times and run the hottest and coldest water possible.

Please do not touch the water during the test as it may get extremely hot!

To begin, select, "Start Tests". Once completed, you will see check marks next to all tasks and be able to continue to the next screen by tapping the arrow at the bottom of the screen. 

ACCURACY TESTS 02.png

Task 4 - Connect to your smart home

  1. Select Task 4 - Connect to your smart home. If you have already connected to your smart home or would like to set this up at a later time, you can select "Skip Step". 

    For Amazon Alexa instructions: Enable Moen Alexa Skill
    For Google Assistant instructions: Add Smart Faucet to Google Assistant
     
  2. Select which smart home system you would like to enable voice control for. 
    SMART HOME.png
     
  3. Log in with your Moen Smart Faucet account. 
     
  4. Tap "Finish" to complete the set up.