FAQ's
This article includes detailed information on the U by Moen Smart Shower app, also known as the Moen Smart Water Network app or the Moen Smart Water app.
If You Have ioDigitalTM Currently Installed
Can I upgrade my four outlet ioDigital valve shower to the four outlet U by Moen Smart Shower without a major remodel? |
Installation And Power
Does the U by Moen Smart Shower valve come with caps for unused outlets? |
Can I use quick connects for inlet and outlet? |
Does the U by Moen shower work with a tankless heater? |
Can I add multiple controllers for the U by Moen Smart shower valve? |
Does the U by Moen Smart shower run on AC power or batteries? |
Can I move the U by Moen Smart shower controller once it has been installed? |
Is an access panel required for the U by Moen Smart shower valve? |
How does the U by Moen Smart shower controller mount to the wall? |
What are the inlet sizes? |
What are the outlet sizes? |
Do I have to plug in the U by Moen Smart shower valve, and is an electrician required for installation? |
Is the U by Moen Smart shower valve compatible with PEX, copper and CPVC? |
How many spray outlets shower devices can be used in a digital vertical spa? |
Do you need a larger hot water tank to operate the U by Moen Smart shower? Are there specific drainage requirements? |
How far can the U by Moen Smart shower valve be installed from the shower area? |
Will the U by Moen Smart shower digital valve work with existing showerheads, hand showers and body sprays? |
Can I install the U by Moen Smart Shower outside of the United States or Canada? |
I already have one phone synced to the controller. How do I sync additional phones to the controller? |
Can I install the U by Moen Smart Shower valve in an attic? Are there any concerns regarding the ambient temperature of the location of where the valve will be installed? |
Are there any layout considerations I need to be aware of before the controller is installed? |
Operation
How many presets can you have for two outlet and four outlet SKUs? |
Is this a pressure balanced valve? |
What is the minimum water pressure needed for a digital valve? |
Are there any issues with electricity and the chance of being shocked? |
How does the valve work? |
What happens when a power outage occurs while shower is ON? |
Does the U by Moen Smart shower valve have flow volume control? |
Does the U by Moen Smart shower controller have a touch screen? |
How many outlets does the U by Moen Smart shower valve have? |
What is the maximum hot water temperature? |
Does the U by Moen Smart shower measure/display water usage during or after a shower? |
What is the maximum flow rate for two outlet and four outlet valves? |
Does the U by Moen Smart shower offer a warm-up mode? How does it work? |
Can I use the U by Moen Smart shower during a power outage? |
Can the U by Moen Smart shower be used in locations where local codes require only a single outlet active? |
Does the U by Moen Smart shower controller use batteries? |
Does the unit use a lot of electricity? Will it considerably increase my electric bills? |
How do I know if the optional Battery Backup (service kit 179573) is connected to my valve? How will I know when the batteries need to be changed? |
Can I use one of the outlets to fill my tub? |
Can I reduce the brightness of the display? Can the display be turned off when it is not in use? |
Care and Maintenance
What is the warranty on the U by Moen Smart shower valve and controller? |
How do I clean the filter screen? |
How do I clean the controller? |
Can I remove the buttons for cleaning? |
Is the controller water proof? |
Do the cables for the controller, AC power adaptor and optional battery backup need to be inserted into specific ports within the valve? |
Connectivity
Did Moen develop this digital technology? |
How many smart phones can be connected to the controller? |
What type of smart phones can be connected to the controller? |
How far away will the smart phone activate your shower? |
How do I change the outlet icons on the controller screen? |
Can I use the shower without connecting to the cloud/internet? |
Does the smart phone app connect to the shower via a Bluetooth or WiFi based connection? |
What kind of router do I need to connect my U by Moen? |
Are there any special router requirements? |
Can I operate two controllers from the same smart phone? |
Does the app work on a tablet? |
Can the app be updated from the Apple app store or Google Play? |
How do I get the latest controller features? |
What happens when smart phones are upgraded with new operating systems? |
Can I turn off the shower using my smart phone even if it was turned on using a controller? |
What are the benefits of a cloud-based system? |
What about security? What personal data will Moen have access to through the cloud? |
What are the factory settings on the controller at the time of installation? |
What if my plumber doesn’t set up the icons correctly. How do I adjust these? |
How do you set up the time on the controller? |
Why don't I see my wireless network when I attempt to connect to the U by Moen app? |
Will I be able to use a static IP address? |
If I need to replace my controller for any reason, what steps will I need to follow to connect my new controller to my home Wi-Fi network? |
What if I get a new router or change internet providers? What will need to be done to connect my U by Moen Smart shower controller to my home Wi-Fi network? |
I have one of the outlets on my U by Moen Smart Shower valve capped. Is there a 'blank' or 'capped' icon I can use to acknowledge that particular port is not active on the controller? |
Is there a published API available? Can I integrate the U by Moen Smart Shower into my smart home hub? |
Voice Automation
What smart home systems is U by Moen Smart Shower compatible with? |
How do I pair my U by Moen Smart Shower with my Amazon devices? |
My preset won't start with the Alexa voice command |
Alexa is responding with an error message |
I've already purchased a U by Moen Smart Shower, do I need a new controller to integrate voice automation with Amazon Alexa? |
What Amazon devices are currently compatible with my U by Moen Smart Shower ? |
Is U by Moen Smart Shower compatible with Apple HomeKit? |
What if I'm having trouble pairing U by Moen Smart Shower to my devices? Do I call Moen customer service or Amazon? |
Do I need to have an Amazon Echo product in the bathroom to control the shower? |
What are the benefits of pairing my device with Amazon Alexa, Apple HomeKit or Google Assistant? |
Are there any security concerns with pairing my device with a system like Amazon Alexa, Apple HomeKit or Google Assistant? |
I've already purchased a U by Moen Smart shower, do I need a new controller to integrate voice automation with Apple HomeKit? |