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Reset Wifi Credentials

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Moen Smart Shower: Instructions regarding how to connect your existing U by Moen Smart Shower Controller to your new router or WiFi network.

If you recently received a new internet provider, new router, or if your router configuration changed, you can use the following instructions for reconnecting your Smart Shower to your home Wi-Fi. 

If you change your WiFi password or WiFi network name, this must be updated for each shower. 

 

1. Forget controller in the U by Moen Smart Shower app

a. Open the U by Moen Smart Shower app and select the shower you would like to remove.

MASTER_SHOWER_02_resize.png

b. Select Settings.

SETTINGS_resize.png

c. Scroll down to the bottom of the page and select "Forget Controller".

FORGET CONTROLLER 03_iPhone_resize.PNG

d. Select Forget to confirm.

FORGET_Android_resize.png
2. Factory reset the controller

a. On the main blue raindrop screen of your Smart Shower controller, press and hold the temperature down button for 5 seconds until the Technical Information screen displays.

Controller02_resize.png

b. Press the bottom outlet button next to "Reset to Factory Defaults" or "Reset". If you see the option "Reset", press the bottom outlet button again to select Factory Reset.

RESET TO FACTORY DEFAULT_resize.png

RESET_resize.png

FACTORY RESET_resize.png

c. Press the temperature down button to highlight "Yes".

YES_resize.png

d. Press the bottom outlet button next to "Next".

NEXT_resize.png

e. Once the controller is reset, the controller screen will flash and then prompt you to select your language, time zone, temperature units, and water saving mode.
3. Connect controller to your new Wi-Fi network

In the U by Moen Smart Shower app, tap on Add Device and follow the instructions provided in the app. 

iPhone: 

ADD DEVICE_resize.PNG

Android: 

MENU_EDIT_resize.png

ADD DEVICE_resize (1).png

 

You can also find instructions for connecting to your home Wi-Fi and the U by Moen Smart Shower app at https://solutions.moen.com/Article_Library/Sync_U_by_Moen_Smart_Shower_With_Your_Smart_Phone.  

The router you are connecting to must be compatible with 802.11 b/g/n and work on 2.4 GHz with WPA/WPA2 security. Make sure the network you are connecting to is not hidden and has a password. If you are connecting to a mesh router or your 2.4 GHz and 5 GHz networks are named the same, you may need to temporarily disable your 5GHz network while connecting. Please refer to your router's documentation or contact your internet service provider for more information.

 

iPhone:
3. Connect controller to Wi-Fi 

Press the top outlet button next to "Reset WiFi Credentials".
RESET WIFI CREDENTIALS 02_resize.png

  1. On the U by Moen Smart Shower controller, press the temperature up button for 5 seconds until you receive a pin number.
    TEMP UP_resize.png
  2. In the U by Moen Smart Shower app, tap Next.
    NEXT 01_resize.PNG
  3. On your iPhone, connect to the Smart Shower wireless network.  Look for the "Moen" network in Settings > Wi-Fi. 
    TEMP WIFI_resize.PNG
     
  4. Go back to the U by Moen Smart Shower app  and tap "Next".
    IMG_0009_EDIT_resize.PNG
  5. Fill out the requested information on the next page and then tap Start.
    IMG_0052_EDIT_ resize 01.PNG
     
  6. If you have more than 1 shower, complete steps 1-10 for each shower. 
+ Android
  1. Select the shower you would like to update the WiFi password for. 
    Android_MASTER SHOWER_resize.png
     
  2. Select Settings at the upper right corner of the app.
    SETTINGS_resize.png
     
  3. Select Reset WiFi Credentials.
    RESET WIFI CREDENTIALS_resize.png
     
  4. On the U by Moen Smart Shower controller, press the temperature down button for 5 seconds until the technical information page displays
    Controller02_resize.png
  5. Click on one of the below options to expand:  
     
    + If "Reset WiFi Credentials" is displaying at the top-right corner: 

    Press the top outlet button next to "Reset WiFi Credentials".
    RESET WIFI CREDENTIALS 02_resize.png

    + If "Reset" is displaying at the bottom-right corner: 

    Press the bottom outlet button next to "Reset", press the temperature down button to select "WiFi Reset", and then press the bottom outlet button next to "Next".
    RESET_resize.png
    WIFI RESET 02_resize.png
    WIFI RESET 03_resize.png

  6. On the U by Moen Smart Shower controller, press the temperature up button for 5 seconds until you receive a pin number.
    TEMP UP_resize.png
  7. Return to the U by Moen Smart Shower app, scroll down, and tap Next.
    NEXT 01_resize.jpg
  8. On your Android phone, connect to the Smart Shower wireless network.  Look for the "Moen" network in Settings > WiFi.  
    TEMP WIFI_resize.png
     
  9. Go back to the U by Moen Smart Shower app, scroll down, and tap Next.
    NEXT 02_resize.PNG
  10. Fill out the requested information on the next page and then tap Start. 
    START_resize.png
     
  11. If you have more than one shower, complete steps 1-10 for each shower. 
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