Water Flow: The Faucet Will Not Shut Off (2012-2015)
1. Insure the batteries are new and installed correctly. Correct installation requires the positive and negative sides of the battery to be placed correctly. The negative side must be placed against the spring.
2. Reset the Control Box
3. If the water is still flowing after following steps above, turn the cold water supply off so only hot water is flowing through the wand. Allow to flow for five minutes.
4. After five minutes, hold your hand on top of the wave sensor (top sensor) for seven seconds. This will deactivate the sensors.
5. If the water is still flowing, turn off the hot water supply so water is no longer flowing. If the water is not flowing, turn the cold water supply back on.
This should stop the water from flowing. Please remember to reactivate the sensors by holding your hand over the top for seven seconds.
For a comprehensive faucet guide, visit solutions.moen.com and select the type of faucet you are repairing. The faucet guide will contain specific information associated with that style of product.
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