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Moen Solutions

Water Flow: The Faucet Will Not Shut Off (After 2018)

This guide is for faucet experiencing the symptom of the water continuing to flow through the wand even though the handle is in the closed position. This is for products built using the black and gray control box, installed after 2018

1. Confirm lever handle is firmly closed. Close the faucet handle and perform a reset.

2. Check the power source. If the power cord has pulled out slightly from the faucet, it could trigger an erratic signal.

  • If using batteries: Weak batteries can cause an erratic signal to the faucet. Ensure the batteries are installed correctly and are snug in the battery holder. Loose cables can cause the faucet to operate erratically. Only use Alkaline batteries. Lithium batteries are not recommended.
  • If using AC adapter, confirm the AC adapter is securely plugged into the outlet.

3. Was the faucet recently installed?  When plugging the power source in, all objects need to be at least 8" clear of the front or side sensor. Try to reset the faucet, staying under the sink until you hear the faucet cycle through (water turns on).

4. Reset to factory settings. See article Wave Faucet Reset (After 2018).

For a comprehensive faucet guide, visit and select the type of faucet you are repairing. The faucet guide will contain specific information associated with that style of product.  

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