Water Flow: The Faucet Will Not Shut Off (After 2018)
This guide is for faucet experiencing the symptom of the water continuing to flow through the wand even though the handle is in the closed position. This is for products built using the black and gray control box, installed after 2018
|1. Confirm lever handle is firmly closed. Close the faucet handle and perform a reset.|
2. Check the power source. If the power cord has pulled out slightly from the faucet, it could trigger an erratic signal.
3. Was the faucet recently installed? When plugging the power source in, all objects need to be at least 8" clear of the front or side sensor. Try to reset the faucet, staying under the sink until you hear the faucet cycle through (water turns on).
|4. Reset to factory settings. See article Wave Faucet Reset (After 2018).|
For a comprehensive faucet guide, visit solutions.moen.com and select the type of faucet you are repairing. The faucet guide will contain specific information associated with that style of product.
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