M-Power Foam Soap Dispenser Failure to Dispense

Symptom: The Moen M-Power Foam Soap Dispenser is not discharging foam soap from the spout tip and multiple actuations are required for the foam soap to dispense.

Cause: Infrequent use of the Moen M-Power Foam Soap Dispenser.

Solution: There are two Solution options, Re-prime the Foam Soap Dispenser or Service Kit 209471, see below for details. 

• Option 1: Re-prime the Moen Soap Dispenser Pump

Moen recommends “re-priming” the Foam Soap Dispenser by activating the sensor multiple times without product ("dry pumping"). Up to 20 sensor activations may be required to fully restore prime.

• Option 2: Service Kit 209471

As an alternate option, many Consumers have opted to install the Commercial Soap Tube, O-Ring Barb and Net Service Kit, 209471. For detailed installation instructions, see INS10519a