How do I transfer Flo Shutoff to a new homeowner?
If you are selling a home where your Flo Smart Water Monitor & Shutoff is installed and you are leaving the device for the new homeowner, you would need to remove the device from your Flo by Moen app or Moen Smart Water app and factory reset the Flo Shutoff before the new owner moves in. This will allow the new owners to set up the Flo Smart Water Monitor & Shutoff with their own account and place the device back into learning. If you have a FloProtect Plan enabled for the device you are leaving for the new homeowner, you will also need to cancel the FloProtect subscription so you do not continue to be charged a monthly fee.
Remove the Flo Smart Water Monitor & Shutoff from the app
The following instructions are for the Moen Smart Water Network app and Flo by Moen app, depending on which app you are using.
After removing/unlinking the device from your account, you will lose all of your historical data permanently. This action is not reversible.
Moen Smart Water Network app |
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1. In the Moen Smart Water app, under Devices, tap on the Flo Smart Water Monitor & Shutoff you would like to remove.
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2. Tap on the Settings tab at the top of the screen.
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3. Scroll to the bottom and tap on Delete Device.
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4. Tap on Yes, Delete Device to confirm.
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Flo by Moen app |
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1. In the Flo by Moen app, under My Devices, tap on the Flo Smart Water Monitor & Shutoff you would like to remove.
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2. Tap on Device Settings at the top of the screen.
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3. Scroll to the bottom and tap on Unlink Device.
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4. Tap on Unlink Device to confirm.
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Factory Reset
On your Flo Smart Water Monitor and Shutoff, press and hold the Reset button (1) for 20 seconds.
After 20 seconds, once the STATUS LED starts blinking quickly, let go of the button.
Allow 1 minute for the device to reboot.
Cancel FloProtect
If you decide to leave the device for the new homeowner, you will also need to cancel your FloProtect subscription. Once you cancel your FloProtect subscription, you will stop your monthly FloProtect payments, cancel the extended warranty, and you will not be eligible for the water damage deductible guarantee.
The 5-year extended warranty requires a continuous ongoing FloProtect subscription. if you downgrade and cancel your FloProtect Plan, you will not continue to receive an extended warranty even if you re-enable FloProtect.
You can find more information on the FloProtect Plan in the FloProtect Terms and Conditions.
The following instructions are for cancelling your FloProtect Subscription.
- Log into user.meetflo.com with your Flo by Moen account email and password. If you are not sure what your Flo by Moen account email is, please refer to Where Do I Find My Flo by Moen Account Email?.
- Confirm the location you would like to cancel FloProtect for is selected. You can find this at the top of the home page. If you have multiple locations, click the drop-down to select the location you would like to cancel FloProtect for.
- After you select the location, at the top of the page, click on FloProtect Plan and then click on Manage Your Plan.
- Click on Downgrade to cancel your FloProtect Subscription.
Once your FloProtect Plan is cancelled, FloProtect Plan will show "OFF" at the top of the page.
