If you are unable to connect to your home Wi-Fi network during the install of Moen's Smart Sprinkler Controller, first make sure that you are connected to your Wi-Fi network. If you are not connected, please contact your Internet provider to assist in correcting the issue.
If your Wi-Fi network is working properly and you are able to connect to other smart devices within your home network, make sure your smart phone is using the 2.4GHz Wi-Fi band during installation as the Smart Sprinkler Controller will not function on the 5GHz Wi-Fi band. For assistance with figuring out your Wi-Fi band, please contact your Internet provider.
If your Wi-Fi is working properly and you are using a 2.4GHz Wi-Fi network band, close out of the Moen Smart Water Network application and retry the install again. NOTE: You may have to reset the Smart Sprinkler Controller to the default factory settings before you can try the install again.