Extended Water Usage

What does Extended Water Usage mean? 

Extended Water Usage is a critical alert related to water running consistently for an excessive period of time (measured in seconds). Receiving this alert means that Flo detected one or more of your water fixtures running consistently over a period that is longer than is typically seen in your home or considered normal.   

At best and in most instances, this is the result of using water for a longer period than normal. 

 For example, taking a longer shower, washing a car, filling a pool or otherwise running a fixture for a long period of time. At worst, this means that part of your home water supply is vulnerable, water is constantly leaking and may be causing damage.   

What do I do about Extended Water Usage? 

• You Were Using Water for a Longer Period of Time Than Normal- If you received this alert and were using water for a longer period of time than normal, like taking a longer shower, washing a car, or filling a pool, you may consider clearing the alert and taking no further action.  

• Sleep Mode- You can set your Flo System to “Sleep mode” before starting activities that will require water constantly running longer than normal.   

• Ignore- If you plan to continue running water for a long period of time, you can also choose to ‘Ignore’ future alerts for the next 2 or 24 hours. 

• If You Were Not Using a Large Amount of Water- If you were not using a large amount water when you received the alert, this may mean that part of your home water supply is vulnerable, and water may be causing damage.   

• Turn off Water- As a precautionary measure, Flo recommends immediately shutting off your water and inspecting your home and all water fixtures for any signs of water.  

• Check Faucets & Toilets- Double check any faucets or toilets in case they have been left running. Even a slight trickle over an extended period can trigger this alert. 

If you notice a leak, immediately take steps to limit the resulting damage and contact your local plumber or Flo Support or call 800-BUY-MOEN (1-800-289-6636) for assistance. 

How Settings Can Impact this Alert 

• FloSense Sensitivity- When a device goes through initial learning FloSense determines a set of values that will trigger a critical alert and potential shutoff. If FloSense is not active there is a secondary set of values that the device relies on to trigger an alert.  

• Manual Override- The threshold in a manual override is determined by the customer. When the override is present, FloSense is overridden.

  Troubleshooting: 

• Check in the App or user.meetflo.com for Manual Overrides 

• Review the thresholds and make adjustments as needed. See this article on ‘How to Add a Manual Override’ for step by step directions. 

If you notice a leak, immediately take steps to limit the resulting damage and contact your local plumber or Flo Support or call 800-BUY-MOEN (1-800-289-6636) for assistance.