High Water Usage

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What does High Water Usage mean?

High Water Usage is a critical alert related to an excessive, total amount of water consumed. This means that Flo detected that one or more of your water fixtures collectively consumed more water than is typically seen in your home or considered normal over that period of time.

Cause

At best and in most instances, this is the result of using more water than normal. For example, washing a car, filling a pool or otherwise running a fixture for a long period of time (like a bath or shower).

At worst, this means that part of your home water supply is vulnerable, water is leaking and may be causing damage.

If you do not promptly reply to this critical alert, Flo may shut off your water as a precautionary measure.

What do I do about High Water Usage?

You Were Using Water for a Longer Period of Time Than Normal- If you received this alert and were using water for a longer period of time than normal, like taking a longer shower, washing a car, or filling a pool, you may consider clearing the alert and taking no further action.

Sleep Mode- You can set your Flo System to “Sleep mode” before starting activities that will require water constantly running longer than normal.

Ignore- If you plan to continue running water for a long period of time, you can also choose to “Ignore” future alerts for the next 2 or 24 hours.

If You Were Not Using a Large Amount of Water- If you were not using a large amount water when you received the alert, this may mean that part of your home water supply is vulnerable and water may be causing damage.

Turn of Water- As a precautionary measure, Flo recommends immediately shutting off your water and inspecting your home and all water fixtures for any signs of water.

Check Faucets & Toilets- Double check any faucets or toilets in case they have been left running. Even a slight trickle over an extended period of time can trigger this alert.

If you notice a leak, immediately take steps to limit the resulting damage and contact your local plumber or Flo Support or call 800-BUY-MOEN (1-800-289-6636) for assistance.

How Settings Can Impact this Alert

 FloSense Sensitivity- When a device goes through initial learning FloSense determines a set of values that will trigger a critical alert and potential shutoff. If FloSense is not active there is a secondary set of values that the device relies on to trigger an alert.

Manual Override- The threshold in a manual override is determined by the customer. When the override is present, FloSense is overridden.

Troubleshooting:

Check in the App for Manual Overrides
Review the thresholds and make adjustments as needed. See this article on Manual Overrides for step by step directions.

If you notice a leak, immediately take steps to limit the resulting damage and contact your local plumber or Flo Support or call 800-BUY-MOEN (1-800-289-6636) for assistance.