How To: Restart Your Flo Smart Water Monitor and Shutoff

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If you should ever need to restart (power cycle) your Flo Smart Water Monitor & Shutoff, you can do this in the Moen Smart Water Network App, the Flo by Moen App, or by manually unplugging the Flo Shutoff. This article outlines the steps to take depending on which App you currently have.

Restart Your Flo Smart Water Monitor and Shutoff in the App

These instructions are for only if your Flo Shutoff is connected and online. If your Flo Shutoff is offline, please see the instructions below for unplugging the Flo Shutoff to restart.

Moen Smart Water Network App	Flo by Moen App
Open the Moen Smart Water Network App and tap on the Flo Shutoff device you would like to restart.	Open the Flo by Moen App and tap on the Flo Shutoff device you would like to restart.
From your Flo Shutoff device page, tap Settings at the top.	Tap on Device Settings at the top
Scroll to the bottom of the page and tap Restart Device.	Scroll to the bottom of the page and tap Restart Device.

Moen Smart Water Network App

Flo by Moen App

Open the Moen Smart Water Network App and tap on the Flo Shutoff device you would like to restart.

Open the Flo by Moen App and tap on the Flo Shutoff device you would like to restart.

From your Flo Shutoff device page, tap Settings at the top.

Tap on Device Settings at the top

Scroll to the bottom of the page and tap Restart Device.

Scroll to the bottom of the page and tap Restart Device.

Manually Restart Your Flo Smart Water Monitor and Shutoff

Unplug the Flo Shutoff power adapter from the outlet for 20 seconds.

Plug the power adapter back in and wait 60 seconds for the boot process.

Once the Shutoff is done restarting, verify the valve status light is solid. If the device was connected to a Wi-Fi network that is active, the Wi-Fi status light will be solid green.

It is preferred to unplug the power adapter from the outlet, but if you have a Battery Backup installed or if you need to unplug from the device, you can unplug the cord from the Shutoff:

Unplug the power adapter from the Flo Shutoff for 20 seconds.

Plug the power adapter back in by firmly pushing the power cord into the Flo Shutoff device and twist and turn while pushing the power cord until the second ring is completely in the device.
Once the Shutoff is done restarting, verify the valve status light is solid. If the device was connected to a Wi-Fi network that is active, the Wi-Fi status light will be solid green.