Erratic Signals: Faucet Turning On Unintentionally (After 2015)
If your MotionSense: Dual Sensor-Hands Free faucet is turning on unintentionally, below are steps to get the faucet back to standard operation.
|1. Confirm Lever Handle is firmly closed. Close the faucet handle and perform a reset.|
2. Check the power source. If the power cord is pulled out slightly, the faucet could trigger an erratic signal.
|3. Was the faucet recently installed? When plugging the power source in, all objects need to be at least 3' clear of the front or side sensor. Try to reset the faucet, staying under the sink until you hear the faucet cycle through (water turns on).|
4. Reset to factory settings. See article Faucet Reset (2015-Present).
For a comprehensive faucet guide, visit solutions.moen.com and select the type of faucet you are repairing. The faucet guide will contain specific information associated with that style of product.
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