Get to know your Product
App Usage
- Can I compare the Flo data to my water bill to see if I’m being incorrectly charged for water?
- Can more than one user log into the Moen Smart Water Network app at one time?
- How can I share access of my Flo account with family, roommates or others?
- How To: Download Consumption, Pressure, and Temperature Data in user.meetflo.com
- How To: View Water Flow Data in user.meetflo.com
- What Can I Do in the App vs user.meetflo.com?
Connectivity
How does it work?
- Does installing the Moen Flo Shutoff reduce the flow rate or water pressure in my plumbing system?
- Does Moen Flo Shutoff integrate with other smart home devices?
- Does the Moen Flo Shutoff automatically shut off the water?
- How does the Flo Smart Water Monitor and Shutoff respond to hot water recirculation loops in the plumbing system?
- How does the Moen Flo Shutoff categorize a catastrophic leak which shuts off water?
- How does the Moen Flo Shutoff measure flow rate? Temperature gradient?
- How does the Moen Flo Shutoff react to hydronic boiler systems when they call for water at 12 psi?
- How does the Moen Flo Shutoff work with condensation, can It detect a difference?
- How does the Moen Flo Shutoff's machine learning software handle reverse osmosis systems?
- How will this system react to re-circulation tanks in on demand water heaters?
- Understanding your Microleak Test
- What do I do if I no longer wish to use the Flo System?
- What happens if I skip all the questions in the Location Profile?
- Why is the Moen app showing water consumption when my meter hasn't shown any usage?
- Will I still have water if the Moen Flo Shutoff stops working?
- Will the Moen Flo Shutoff turn off my water for a small drip?
Plumbing Basics
Product Information
- How do I transfer a Moen Flo Shutoff to a new homeowner?
- Is the Moen Flo Shutoff water resistant?
- Is there a monthly fee?
- Moen Flo Shutoff Lithium Ion Battery Backup
- What if my Moen Flo Shutoff is lost or stolen?
- What is the Moen Flo Shutoff and Moen Flo Detector compatibility?
- What size is my Moen Flo Shutoff?
Warranty and Registration