Roman Tub Faucet: My Hand Shower is Not Diverting
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Symptom: When I pull the diverter lift rod it is not sending water to the hand shower or there is a shared flow between the tub spout and hand shower.
Recommended Solution: Replace the diverter.
Frequently Asked Questions:
"How do I determine which diverter I need?" -Over the years, there were a variety of diverters used in Moen Deck Mounted Tub Fillers, these are not interchangeable. Below are the various way to help identify your diverter:
Note: If your diverter is a separate knob style diverter, see 94854 Diverter Kit for more instruction.
Step 1: Model Number-Your original paperwork may contain your valve model number see chart below to compare.
Step 2: Year of Install-If you don't have your exact model number, the year of install may help to identify your diverter (see chart below). Keep in mind the exterior handles and spout trim may have been changed out over the years, we need the model number for the under deck rough-in valve, not the exterior trim.
Step 3: Visual Identification-This will require several steps such as: the water supply shut off valves are turned off and removing the spout, see How to Identify and Replace a Lift Rod Diverter for identifying the diverter.
| Valve Model Number | Year | Diverter Features | Installation |
|---|---|---|---|
| 6999, 7999 & 8999 | 1993-2003 |
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| 9997 & 9999 | 2003-2008 |
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How to Install the Diverter |
| 9992 & 9993 | 2008-2012 |
|
How to Install the Diverter |
| 9796, 9797, 9792 & 9793 | 2012-Present |
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How to Install the Diverter |
"Is my diverter under warranty" - Moen has a faucet warranty and a parts warranty. To view the full warranty, see Moen.com.
"Can I purchase a diverter at my local home center?" - No, however, the diverter is available to purchase directly through Moen.com or by calling 1-800-BUY-MOEN.
"How do I repair a diverter?" -The plug button, diverter lift rod and spout will need to be removed in order to access the diverter for replacement see, How to Identify and Replace a Lift Rod Diverter .
For a comprehensive guide, visit solutions.moen.com and select the type of product you are repairing. The guide will contain specific information associated with that style of product.
Still Not Finding What You're Looking For?
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